The Salvation Army - Central Territory

  • SE - Southeast Counties Field Representative II

    Job Locations US-MN-Roseville
    Job ID
    # of Openings
    Regular Full-Time
  • Overview

    Responsible liaison between the Service Extension Department and The Salvation Army activities in the area to which they are assigned. Primary duty is to represent The Salvation Army in the area in which they serve and help in identifying community needs and ways in which The Salvation Army can respond to those needs. The Field Representation II is also responsible for the supervision of thrift store and/or caseworker employees in the territory assigned. The assigned area includes the following counties: Dodge, Faribault, Fillmore, Goodhue, Houston, LeSueur, Martin, Rice, Steele, Wabasha, Waseca, Winona.


    • Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others’ property and person and professional and appropriate communication to and about co-workers, supervisors, and subordinates. Support the mission of The Salvation Army by treating every client and colleagues with individual respect and dignity, and without discrimination of any kind.
    • The incumbent has the authority to take tangible actions against any direct report to include: (hire, discharge - (involuntary termination), demote, promote, transfer and discipline). However, all such tangible actions, with the exception of discipline that does not result in involuntary termination, are subject to final review and approval by the Divisional Finance Board, DFB.
    • Provides supervision of thrift store in the territory if applicable. Provides direction to the thrift store manager regarding policies, procedures, operations, etc. Recommends hiring/termination of thrift store manager.
    • Provides daily supervision of caseworker in the territory if applicable. Provides direction to the caseworker regarding policies and procedures.
    • Responsible for the establishment of Service Unit Committees – recruiting of all or some unit members (this includes interviewing and determining appropriateness of volunteer as a service unit member), provide training to new members to ensure the unit operates efficiently; ensure that each unit at minimum has a chairperson, secretary, treasurer and client representative. Priority is to get the service unit at a level of 100% efficiency – all members are active and “willing” to serve and that they are fully aware of The Salvation Army policies and procedures and agree to serve under such guidelines.
    • Complete the Safe From Harm Train the Trainer course and provide Safe From Harm training to all new employees and volunteers in assigned area.
    • Responsible for maintenance visits with each service unit. The field representative, along with the service unit, will determine the appropriate number of maintenance visits needed in each county – monthly, bi-monthly, quarterly, etc. Maintenance visits shall follow an agenda updating all members of current service unit activity.
    • Provide the service unit with emergency assistance guidelines and gives direction to the unit as to the procedures regarding assistance given, including the use of vouchers, check requests and referrals to other agencies and/or churches. The field representative should be aware, not only of the availability of the services of The Salvation Army, but the limitations of types of services that can be offered, and this information should be shared with the service unit.
    • Provide casework assistance when a client’s case becomes too involved; notify and get clearance from the unit before providing casework assistance. The field representative has the authority to approve up to $750 in assistance for any one client case.
    • Responsible for developing the service unit’s annual budget with the service unit – income and expenses – and submitting the completed budget to the Service Extension Director as requested.
    • Monitor service unit’s budgets on a monthly basis and provide awareness of its status to the service unit.
    • Generate correspondence with assigned service units as needed.
    • Knowledgeable of assigned service unit communities – population, power structures, other helping agencies, law enforcement, etc.
    • Responsible for public relations in assigned counties – provide press releases, arrange “air time” on radio/television and public speaking to group, organizations, etc.
    • Communicate all public materials with the Divisional/Twin Cities Media Relations Director and Divisional PR director. Ensure compliance with the TSA brand standards.
    • Supervise all seasonal fund-raising events in assigned territory – kettles, Angel Tree, Back-to-School drives, Coats for Kids, etc. Provides the units with direction and ensures the events are operated within policy and procedure.
    • Assist the Youth Department by recruiting campers for SE Camp – distribute applications within territory. Participate during SE Camp as requested by the SE Director. Arrange transportation for campers on request.
    • Assist the service unit in developing new projects to meet community needs. An awareness of community needs is imperative in order to assist in this area.
    • Prepare monthly reports to be submitted to the SE Director on service unit visits, including changes, problems, solutions and any other items of importance that might occur.
    • Provide the Service Extension Department with updates on the Community Care Ministries program within his/her assigned territory – this includes additions and deletions of nursing homes, address, phone number, number of residents and the holiday which gifts will be delivered.
    • Responsible for timely submission of all seasonal statistics data and reports, and expense, mileage and attendance reports.
    • Responsible for disaster response in assigned territory – provides immediate response to local disasters. Develops EDS teams in the territory, assists in recruiting and training of volunteers, establishes a working relationship with vendors and other disaster response agencies and provides immediate assistance to clients in need.
    • Assist the Service Extension Director in the completion of United Way proposals if applicable – ensure accuracy of service unit member lists, statistics, and other necessary information requested by the Service Extension Director.
    • Comply with and enforce personnel, client and Service Unit confidentiality.
    • Attend field representatives meetings, workshops, staff training and other training as assigned.
    • Represent The Salvation Army as recommended and approved by the Service Extension Director.
    • Complete other tasks as assigned.


    Bachelor’s degree and two years supervisory and management experience required. Must have excellent interpersonal, oral and written communication skills, the ability to work independently and/or in a team setting, computer literate and be proficient in Microsoft products and Lotus Note. Possess a positive attitude, works well with others, be trustworthy, especially in confidential matters and be well organized and efficient. Ability to represent the interests of The Salvation Army and the beneficiaries of Salvation Army services to the general public. Demonstrated troubleshooter, a problem solver, a team player, a self-starter, and perform well with minimum supervision. Must be willing to support the philosophy, goals and objectives of The Salvation Army, provide spiritual support and pray with volunteers or others as requested, have valid state drivers’ license with a good driving record, and meet the drivers’ MVR qualifications. It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment and also understood that the required Safe From Harm training be satisfactorily completed within the first thirty (30) days of employment.


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