The Salvation Army - Central Territory

  • Lead Social Worker - Milwaukee County

    Job Locations US-WI-Milwaukee
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    As a member of the Emergency Lodge Management Team, provides oversight and leadership to the case management services at the Emergency Lodge.  Provides case management services to eligible clients in which an individual's needs are identified and the psychosocial, habilitative and medical services designed to meet those needs are located, coordinated and monitored in collaboration with other professional staff.


    The Salvation Army Mission:

    The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.



    This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

    • Supervises, monitors and evaluates the work performance of the case management staff. Conducts weekly staff meetings.
    • Oversees case management services and coordinates efforts among all case management staff to ensure consistency in service delivery.
    • Creates clear, open lines of communication between case managers, Emergency Lodge program staff and the Emergency Lodge Director.
    • Provides training to all new case managers.
    • Assists in the supervision of student interns.
    • Regularly reviews case files to ensure quality of service standards are met.
    • Investigates and resolves client complaints.
    • Provides leadership and is an authority in case planning and community resources.
    • Conducts casework interviews with clients, family members, service providers, employers and others to obtain information for formulating program/service eligibility and case status; generally within 72 hours of the client’s admission to the shelter.
    • Identifies psychosocial, economic and physical needs of clients; assesses and reassesses client's support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan.
    • Develops and implements a case plan that presents intervention strategies to meet client needs including alternative placement, job training, socialization, nursing services, legal and medical intervention and financial assistance according to State and federal regulatory guidelines and budget limitations.
    • Refers clients to appropriate community medical, emotional, transitional and permanent housing programs, economic and social support organizations, job training programs, Protective Payee services, Children’s Center; advocates for or assists the client in obtaining such services.
    • Prepares complete and accurate case notes; writes correspondence, reports and other written materials; may prepare statistical reports and summaries; inputs data into Service Point.
    • Reviews all assigned cases on a scheduled basis to determine continuing need for services, and present in regular case review materials.
    • Assists in transporting clients and advocating for them with public and private agencies.
    • Attends and actively participates in meetings with other community family shelter providers on behalf of The Salvation Army Social Services.



    The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position. 


    Education: Master’s in Social Work. 


    Certifications: Wisconsin State Social Work license; valid Wisconsin Driver’s license with clearance to drive from The Salvation Army’s insurance carrier preferred.


    Experience:  Five years case work experience in a social service agency. 



                    Strong organizational skills, with the ability to prioritize tasks.


    Knowledge of:

    • Principles and practices of social work and case management techniques relevant to the services offered.
    • Federal regulations and state laws applicable to the programs.
    • Professional boundaries and ethics for licensed social workers.
    • Advanced interviewing skills.
    • Advanced psychosocial assessment skills.
    • Public and private social services providers within the community and community resources and programs available to clients with identified needs.
    • Collaborative case planning.
    • De-escalation and crisis intervention techniques.
    • Computer applications related to the work including strong skills in Microsoft Word and Excel, Internet and e-mail.
    • Record keeping principles and practices; correct business English, including spelling, grammar and punctuation.
    • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
    • Programs and eligibility requirements for the Social Security Administration, State Medicaid and Badger Care, County Social Service and Food Stamps, and other relevant programs.
    • The Salvation Army’s Safe From Harm program.

    Ability to:

    • Analyze, interpret, apply and explain applicable complex laws, codes, regulations and procedures.
    • Assess cases appropriately and utilize the most appropriate community resources to provide effective client services.
    • Prepare clear and concise reports, correspondence and other written materials.
    • Use initiative and independent judgment within established procedural guidelines; organize own work, set priorities and meet critical deadlines.
    • Establish and maintain effective working relationships with those contacted in the course of work.
    • Communicate exceptionally well orally, in writing and over the telephone.


    Supervisory Responsibility:  Supervises all case management staff at the Lodge.


    Physical Requirements:   

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job. 

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


    Travel: Occasional out of town and/or overnight travel for conferences or seminars.


    Working Conditions: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Much of this job is performed indoors in normal room temperature conditions.  When the duties require being outdoors, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually low to moderate.

    At times the duties will involve working with individuals having infectious and/or communicable diseases.


    All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.





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