The Salvation Army - Central Territory

  • Data and Quality Outcomes Manager (OSS)

    Job Locations US-NE-Omaha
    Job ID
    # of Openings
    Program Management
    Regular Full-Time
  • Overview

    The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


    Job Summary/Primary Purpose:  This position will focus on The Salvation Army’s commitment to quality and outcomes in the seven program areas we provide in the Omaha Metro area: food, housing, materials assistance, behavioral health, youth development, elderly care and anti-human trafficking. This position will work collaboratively with internal and external stakeholders to improve and/or create quantitative and qualitative data metrics to inform current state awareness of strengths and gaps for purposes of effective program management, training, and future service strategies within the context of the needs and existing services in our community.


    Essential Duties and Responsibilities:

    1. Use data to tell a story to show the impact of the Salvation Army’s programs and services to donors, grant-awarding organizations, and the community.
    2. Oversees processes to ensure essential grant metrics and goals are correctly collected, reported and are reflective of The Salvation Army work.
    3. In collaboration with program staff, evaluate current performance quality indicators (PQIs) for accuracy, completeness, and appropriate alignment with external agency and accreditation requirements and meet goals/metrics.
    4. Work with social service directors, managers and other staff in support of data driven decisions within and across programs to refine understanding of strategies, goals/metrics and processes and impact of program staff in balance with the financial needs of the organization.
    5. Review and/or establish appropriate and practical collection and reporting processes of grant and accrediting agency metrics, as well as review existing metrics to determine proper and accurate data are collected for continued funding, donation streams and accreditations.
    6. Provide support and facilitate discussion with program staff to identify barriers and challenges for reporting, program, and process improvements.
    7. Ensure systems are in place for data collection and data management for the various programs.
    8. Recommend new software or technologies to improve effectiveness of data collection, interpretation, or visualization in telling a story.
    9. Identify recommendations for program quality improvement to enhance access and impact.
    10. Observe program services to gain insight and context of the demands, need for data, time, and feedback.
    11. Driving is an essential function of the role.
    12. All other duties as required.


    Supervisory Responsibilities:   None


    Education and/or Experience:  Bachelor degree required (Masters preferred) in business, public health, or related field.  Minimum of 5-7 years’ experience in business, nonprofit or related field. 


    1. Strong facilitation skills with multidisciplinary teams and with people possessing various levels of education and experience.
    2. Experience with data complexity and situations where data insights leading to better decision-making and care.
    3. Experience with challenges in data collection and how it is processed
    4. Exposure or working with research processes, studies or evidence-based practice is a plus.


    Qualifications:  The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.

    1. Strong interpersonal, communication skills, verbal, written, presentation and the ability to develop and maintain internal and external effective working relationships.
    2. Data- and detail-oriented; skilled in reviewing and interpreting spreadsheets.
    3. Proficiency in data management and database development.
    4. Critical thinking and analytical skills as well as strong problem-solving skills.
    5. Flexibility is a must and as is the ability to work on multiple projects simultaneously.
    6. Strong ability to work independently and effectively lead project initiatives.
    7. Advanced Microsoft Word, Excel, Access or equivalent skills, and data systems via a web based payroll and timekeeping systems.
    8. Demonstrated ability to handle confidential matters.


    Other Qualifications: Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside.  Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.


    Certificates, Licenses, Registrations:  Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army.


    Physical Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Physical requirements include: good speaking, hearing and vision ability and excellent manual dexterity. Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate office equipment.  May need to climb, balance. Kneel, crouch or crawl.  This position will required the ability to lift and/or move more than 20 pounds occasionally.


    Working Conditions:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job – an office environment.  The noise level in the work environment is usually moderate.


    Benefits: Did You Know The Salvation Army offers Excellent Benefits. Our Affordable Health Insurance includes a low deductible Basic PPO Plan: vision, dental, and hearing. Along with our free wellness plan for routine visits. Easy Access to your benefits and claims by using our benefit app or online access. Flexible Spending Account (FSA) with pre-tax dollars to cover your healthcare expenses. A pension plan that we as the employer put away for your retirement. We also offer Free Life Insurance. Discounts through various companies including Metlife Homeowner and auto insurance. Additional 403B and Aflac benefits offered. We also offer paid holidays off, vacation (increases based on years of service), sick, sick discretionary, and personal days. Competitive pay.




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