The Salvation Army - Central Territory

  • SSVF Case Manager - Kansas City area

    Job Locations US-MO-Kansas City
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    Provide strengths-based case management and supportive services to Veteran households who are homeless or at risk of becoming homeless.


    1)   Screening Potential Applicants - Screen Veteran households per eligibility requirements within 1 business day of request. Submit screening for approval and prioritization or denial. Provide and document appropriate referrals for those screened but not eligible.

    2)   Intake & Assessment - Conduct intake/assessment and required enrollment documentation: Veteran status, household income, referral needs, housing barriers, health/mental health needs, and safety concerns. Provide participant orientation on program requirements and participant rights.

    3)   Housing Stability Case Planning - In collaboration with Veteran household, develop housing stability plan addressing crisis housing needs, obtaining and maintaining permanent housing, participant goals, actions steps, case manager interventions, and referrals. Update progress, goals, actions, and interventions as needed.

    4)   Strengths-Based & Housing First Case Management - Conduct office and in-home visits with Veterans per the housing stability plan. Document progress, linkages and referrals to permanent housing, mainstream, Veteran-serving, and community-based resources, including income supports.

    5)   Housing Counseling - Assist Veteran to create a budget and to identity safe and affordable housing taking into account Veteran preferences and income. Assist Veterans in identifying housing options.

    6)   Advocacy & Mediation - Provide advocacy as needed for court appointments, landlord-tenant negotiation, conflict resolution, payment of rent or utility arrears, and/or in obtaining needed resources.

    7)   Temporary Financial Assistance - Assess need for financial assistance in accordance with the SSVF Program Guide, in order to obtain and maintain permanent housing as indicated in the housing stability plan.

    8)   Service Coordination - Coordinate case management with VA, mainstream, community-based, and legal resources. Coordinate with SSVF Veteran Navigators and other entities to meet household’s needs. 

    9)   Discharge Planning - Collaborate with Veterans on self-sufficiency discharge planning to maintain permanent housing, economic stability, emotional stability and self- determination.

    10)  Documentation - Maintain real time, accurate, and comprehensive case file documentation and in an inspection ready condition at all times.  Documentation includes: ongoing assessment, progress, accomplishments, challenges, barriers, housing stability, eligibility recertification, discharge planning, and follow up. Submit case records for supervisory review and close out within 2 business days of exit. Hand over exited records to the administrative office within 15 days. 

    11)  Recertification - Submit for supervisory approval all recertification requests at least three days prior to recertification due dates.

    12)  Confidentiality - Ensure client confidentiality is maintained in accordance with established procedures and regulations.

    13)  Outreach and Engagement - Engage with and build rapport with Veteran households. Provide information and referrals to callers, referral sources, and potential participants. Identify locations frequented by homeless Veterans and conduct homeless Veteran outreach as assigned.  Time conducting outreach will increase when goals are not met or case load size is low. Conduct landlord outreach to identify new safe and affordable rental properties. Research and secure community based meeting spaces for Veteran appointments when needed. Participate in the annual outreach events (CHALENG survey, Stand Down, Point-in-Time count, Vet2Vet, Project Homeless Connect). 

    14)  Homeless Management Information System (HMIS) Data Collection - Attend and participate in HMIS training and comply with HMIS user agreements. Obtain releases of information from Veterans to enter data into HMIS. Ensure timely and accurate HMIS entry of data and services.  

    15)  Community Networking - Attend VA and community meetings as requested. Maintain collaborative working relationships with community agencies, Veteran serving organizations, homeless providers, and Salvation Army units. Provide program information to community resources. Carry out the continuum of care (CoC) community plans for coordinated entry systems (CES), prioritization, master list, and diversion processes Represent the agency mission and SSVF’s program purpose, philosophy, and caring principles.

    16)  Continuous Quality Improvement (CQI) - Participate in case reviews and progress updates in team meetings. Seek consultation from the Service Coordinator as needed. Submit monthly caseload summaries to include pending screenings, intakes, exits, and recertifications. Track/report unmet needs of Veterans. Participate in program evaluation review of consumer and community resource feedback.

    Assist Veterans in signing up for on-line satisfaction survey. Attend in-service and outside trainings as requested. 


    EDUCATIONAL STANDARDS:  Bachelor’s degree in human services, preferably in Social Work

    EXPERIENCE / BACKGROUND:  Prefer 1 year experience and/or internship in direct services with case management experience. Prefer experience with Veterans in the area of homelessness, substance abuse, family services, mental health, PTSD, crisis intervention, and incarceration, including community and VA resources in KS and NW MO. Requires experience using technology and/or databases. 



    • Collaborative Skills & Competencies: Ability to form collaborative alliances and contributions in a team oriented work environment.
    • Communication Skills & Competencies: Professional written and verbal communication skills in Standard English. Communication and concise articulation of information to others.
    • Cultural Competency Skills & Competencies: Adaptable in culturally diverse environments, respect for cultural differences, and comfort level working with “military” and “veteran” cultures. 
    • Customer Service Skills & Competencies: Ability to build trust using listening skills, conflict resolution, and mediation, and going above and beyond to be helpful and pleasant.
    • Case Management Practice Skills & Competencies: Skills in assessment, planning, and interventions including those with high needs, barriers, and disabling conditions. Compliance with ethical and confidentiality standards.
    • Coachability: Receptive to feedback, willing to learn and embrace continuous improvement.
    • Time Management: Manage tasks and deadlines simultaneously.
    • Other Requirements: The SSVF program provides services to vulnerable adult households therefore applicants with felony convictions for child abuse/endangerment, or crimes against persons, cannot be considered for this position.
    • Physical requirements:
      • Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or occasional basis
      • Grasp, push, pull objects, such as reference materials, files, file cabinet drawers, and reach overhead
      • Operate telephone and electronic communication devices
      • Operate other office equipment including personal computer, copier, fax machine, and scanning equipment
      • Ability to lift up to 25 lbs. occasionally


    • Written/verbal communication skills in Standard English.
    • Must have a valid driver’s license, private vehicle, maintain insurance, meet & maintain “qualified driver” status, with ability to travel 75% of the time. Most travel is accomplished in one day with periodic overnights out of town due to distance or training requirements.
    • Must pass a background check.
    • Meet requirements of agency’s drug free workplace policy.


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