The Salvation Army - Central Territory

  • Emergency Assistance Case Manager/ Social Services Assistant

    Job Locations US-IN-New Albany
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    This position will work with clients to help them meet the basic needs for food, energy, housing, transportation, etc. This position is responsible for interviewing applicants, assisting them with applications to address their needs, determining eligibility for Salvation Army services and addressing the presenting problem. This position will also act as an assistant for the social services program by assisting with outreach events and seasonal programming. This position will work closely alongside the Pathway of Hope Specialist and the Social Services Coordinator to ensure The Salvation Army is meeting clients’ needs to the best of its ability. This position will also work directly with front desk staff/volunteers to ensure efficient scheduling and proper intake.


    • Client Engagement/ Case Planning

    Interview, obtain information, make referrals, screen and record personal and financial data from social service applicant

    Facilitate the provision of direct, immediate assistance as appropriate and available. Provide follow up as necessary. Provide short term case management services to targeted families

    • Coordinating services to meet client needs

    Develop service plan with the individual or family to identify service needs and goals

    Grant material assistance based upon need and as a part of a total service plan.

    Distributes utility assistance according to established program policies

    Determine eligibility for more comprehensive services inside building and refers when eligible

    • Networking with other service providers

    Identify and utilize additional community resources that will help clients. Refer clients to these services

    Network/communicate with partnering agencies to help coordinate services for clients

    • Record keeping and reports

    Prepare, update, maintain records and files of applicants and clientele
    Prepare vouchers, maintain monthly count of services rendered

    Maintain financial guidelines when providing assistance in order to stay within budgeted allotments

    Report statistics and budget expenditure totals on a monthly basis to Social Services Coordinator

    • Outreach/Programming

    Participate in seasonal activities/special events as requested by the Social Services Coordinator and/or Corps Officer

    Work directly with Volunteer Coordinator to recruit and manage volunteers for special events and seasonal programming


    Education: High School Diploma required. Education and relevant professional work experience that provides for this position will be considered.


    Background Checks: Position requires a background check to be completed. Findings may disqualify an individual for this position.


    Experience: A minimum of one year in social work or social service experience preferred. Experience working with low-income populations preferred.

    Certifications: Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard.


    Skills/Abilities: Ability to speak, write and understand English in a manner sufficient for effective communication with leadership and field personnel. Effective communication, interviewing, listening, speaking and writing, compassion and empathy. Time management and organizational skills. Ability to assess social service cases and problem solve.

    Ability to think critically and clearly about situations and find solutions. Ability to work collaboratively in a team and to make decisions independently based on agency policy and procedure.

    Supervisory Responsibility: May be required to supervise community volunteers in this position.


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