The Salvation Army - Central Territory

  • Case Manager - La Crosse

    Job Locations US-WI-La Crosse
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    Provides case management services that address the physical, psychological and spiritual needs of participants in a manner that is consistent with the mission of The Salvation Army. 


    The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.



    This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned.    Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

    • Conducts weekly case management sessions with Program participants.
    • Creates and reviews case plans regularly and assist clients with setting goals and developing action plans.
    • Develops discharge plans with clients as they are preparing to exit the programs.
    • Performs discharge interviews with clients before their exit from the programs.
    • Maintains accurate case notes and documentation in client files and Emergency Shelter logs.
    • Provides vouchers and financial assistance to clients as needed and within program budget and policy constraints.
    • Provides clients with referrals and information on other community resources as needed.
    • Follows up with clients upon exiting Housing Programs and provide aftercare services as needed.
    • Assists Social Services Director with the facilitation of regular house meetings/focus groups with participants of housing programs.
    • Meets with the Social Services Director (and other program staff as needed) weekly for client case reviews.
    • Performs intake interviews for Housing Programs as needed.
    • Conducts regular home visits/inspections as needed
    • Administers drug and/or alcohol screens to clients as needed.
    • Tracks all necessary data, maintain statistics and prepare monthly and other necessary statistics reports.
    • Uses the ServicePoint homeless management information system as a case management and tracking tool and ensure that all required data is entered in an accurate and timely manner.
    • Acts as a support for the Emergency Shelter Intake Workers and fill in on shifts as needed.
    • Functions as an advocate for Emergency Shelter Program participants.
    • Attends and represents The Salvation Army at community groups and meetings as needed.
    • Assists with seasonal social services programs as needed.



    The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position. 


    Education:  Bachelors Degree in Social Work or other Human Services field


    Experience:  2-3 years casework experience


    Certifications: None



    • Flexible in nature and with his/her time schedule.
    • Must have strong computer skills and the ability and willingness to learn new software and database systems.

    Ability to:

    • Work with homeless and low-income individuals and provide services with respect and dignity.
    • Handle situations with compassion, clarity, empathy, etc.
    • Work within a team and be a team player.
    • Adhere to appropriate boundaries and ethics
    • Maintain confidentiality.
    • Handle emergencies in a calm and logical manner
    • Establish rapport with clients.


    • Good written and verbal communication skills
    • Effective organizational skills


    Supervisory Responsibility:            None


    Physical Requirements:    The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job. 


    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision.


    Travel: Rare. Some out of town and/or overnight will be required to attend conferences or other professional development opportunities.


    Working Conditions:  Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The duties of this job will be primarily performed indoors under normal room temperatures.  The noise level will generally be low.  At times the duties will involve working with individuals having infectious and/or communicable diseases.




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