The Salvation Army - Central Territory

  • Social Services Director - Wausau

    Job Locations US-WI-Wausau
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    Responsible for assessing client needs, abilities, and strengths. The Director will facilitate development of client case plans and monitoring to determine progress both individually and as a program. The Director will network with other agencies to identify and collaborate with resource development and delivery. As a holistic approach, the spiritual needs of clients are addressed through church referrals and invitations to all Salvation Army programs, worship services and Bible studies.


    The Salvation Army Mission:

    The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.



    This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

    • Supervises, schedules, monitors and evaluates the work performance of the Shelter Attendant Lead, Outreach Caseworker, and Pantry workers. Ensures compliance to TSA policies and procedures. Provides support and encouragement to staff and encourages participation in appropriate development opportunities.
    • Provides and/or conducts training and in-service opportunities to Social Services staff.
    • Oversees the meal program operations, including staff supervision, budget management, and adherence to policies and  food safety .
    • Assess clients for needs and ability to move toward independence
    • Develop and maintain a case management plan for each client, which includes outcomes to evaluated client responsibilities and accountability for all associated with the plan
    • Maintain caseload of transitional clients
    • Meet with clients to monitor progress weekly or more regularly based on client need
    • Maintain paper and electronic client records
    • Operate shelter within budget constraints
    • Write grants and proposals
    • Monitor all shelter operations and take appropriate action to facilitate efficient operation. This includes staffing, proposing policy and procedure manual changes, maintenance, housekeeping, and food service.
    • Conduct weekly shelter staff meetings
    • Arrange and conduct regular resident meetings to provide educational opportunities for current residents
    • Follow established guidelines and policies to ensure safety of clients, staff, and volunteers
    • Coordinate with shelter intake workers to ensure shelter services are maintained and properly recorded electronically to ensure monthly statistics are accurate and turned in to statistician on time
    • Gather data to use for funding purposes
    • Seek out grants and other funding opportunities to fund shelter program
    • Attend in-house committee meetings, staff meetings, community meetings, and boards as assigned by corps officer
    • Follow The Salvation Army guidelines for child and vulnerable adult safety (Safe From Harm)
    • Ensure that all OSHA guidelines are being met in shelter area
    • Meet with shelter intake workers on a regular basis to evaluate performance
    • Attend trainings offered by The Salvation Army, county, and state agencies as assigned by corps officer
    • Ensure that clientele is being reached in a holistic manner
    • Meet with corps officer(s) regularly to review successes, areas of concern, and ideas for improvement
    • Is available during off hours to respond to shelter emergency issues


    Supervision of Others: Supervision of Shelter Attendant Lead, Outreach Caseworker, and Pantry workers, and meal program staff.



    The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position. 


    • Education: Bachelor’s Degree in Social Work or related field
    • Certifications: Valid Wisconsin Driver’s license with approval to drive from The Salvation Army’s insurance carrier. Wisconsin State Certification as a Social Worker is helpfu  
    • Experience: 5 years previous management experience in social work or related field
    • Skills:
    • Ability to manage growing caseload
    • Knowledge of principles and practices of social work and case management techniques relevant to services offered
    • Knowledge of Federal regulations and state laws applicable to programs. Have or obtain knowledge of eligibility requirements for the Social Service Administration benefits, State Medicaid and Badger Care, County Social Service, Food Share, and other relevant programs.
    • Knowledge of public and private social services providers within the community and community resources and programs available
    • Collaborative case planning
    • Have or obtain Crisis Prevention Intervention training within 90 days of hire
    • Have or obtain a working knowledge of ServicePoint
    • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, both in person and over the phone. Ability to work with clientele in a compassionate and guiding manner.
    • Have or obtain training in The Salvation Army’s Safe From Harm program
    • Proficient in use of Microsoft Office programs and email. Good data entry skills
    • Good oral and written communication skills, including good grammar skills
    • Ability to work in moderately independent environment and as team member.
    • Ability to use initiative and independent judgment within Salvation Army ethics and guidelines; organize own work, set priorities and meet critical deadlines
    • Able to maintain confidentiality.
    • Ability to establish and maintain effective working relationships with those contacted in the course of work
    • Ability to supervise shelter staff, interns, and volunteers


    Physical Requirements:   

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job. 


    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


    Travel: Occasional trainings and/or seminars may be required, including (but rare) out of town and overnight travel.

    Working Conditions: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The duties of this job will be primarily performed indoors under normal room temperatures.  The noise level will generally be low to moderate.


    At times the duties will involve working around individuals having infectious and/or communicable diseases.



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