The Salvation Army - Central Territory

  • Social Ministries Coordinator and Pathway of Hope Case Manager

    Job Locations US-IA-Iowa City
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    The Salvation Army Mission Statement:The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


    Social Ministries Responsibilities:
    • Conduct assessment of client needs
    • Communicate services to clients, as well as general public and community partners
    • Establish written policies and procedures to determine eligibility for services
    • Provide timely, accurate documentation of services/care coordination activities
    • Provide services as appropriate and based on availability and eligibility
    • Maintain client confidentiality
    • Network with agency partners to provide appropriate referral for services to clients
    • Maintain records for monthly reporting and statistics
    • Assist in planning and administering budgets
    • Assist in collecting data and other information to evaluate program impact
    • Assist in preparing reports for management, Advisory Board, supporters and the public
    • Assist in grant writing for social service related funding
    • As applicable, provide supervision for social work interns and volunteers
    • Represent the organization in public as needed
    • Report and collaborate with Corps Officers
    • Manage and organize all incoming donations, as well as maintain provisions for emergency assistance
    • Maintain organization of food pantry and preparation of food boxes.
    • Collaborate with volunteers and Corps Officers on Fresh Food Table Giveaway.
    • Organize and implement Christmas assistance such as Angel Tree and food/toy distribution to include the supervision of volunteers for these activities.
    • Perform other duties as assigned

    Pathway of Hope Duties:
    • Ensure quality of Pathway of Hope planning and implementation
    • Ensure consistent communication by participating in monthly conference calls
    • Share updated information with staff and Advisory Board
    • Prepare monthly reports on Pathway of Hope progress and status
    • Ensure the quality of local Corps data and reporting of information outcomes
    • Collaborate for ongoing development of policies and procedures
    • Attend and serve on groups in the community related to case management and emergency assistance as requested
    • Develop a casework plan for each Pathway of Hope client
    • Interview, assess each case, and disburse assistance as needed within current policy guidelines
    • Provide guidance and promote the spiritual dimension of The Salvation Army social service program
    • Report and collaborate with Pathway of Hope Regional Coordinator
    • Attend Pathway of Hope training workshops as needed
    • Perform other duties as assigned



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Interventions utilized will include a strengths based approach with a motivational or humanistic outlook on human potential.
    • Applicants must have an avid interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds.

    Education: A Bachelor's degree in social work from an accredited college or university or an equivalent combination of education and experience is required.

    • Two years related experience, including knowledge of and/or experience working collaboratively with social service providers, public and private human service agencies, and health specialists.
    • Knowledge of and/or experience in community outreach, human services and community improvement. Ability to collaborate on complex social issues within families and communities.
    • Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
    • Capacity to teach adults and families.
    • Demonstrated knowledge of state and local social service resources.
    • Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
    • Demonstrated awareness of budget resources and cost control, as well as planning and administering social service budgets.
    • Ability to help establish policies and procedures.
    • Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications and using the internet for conducting research and locating resources.
    • Must be able to pass background check and yearly motor vehicle check. Must have valid driver’s license.
    • Must keep current on Salvation Army Safe From Harm training and certification




    LANGUAGE SKILLS: English proficiency sufficient for communication with supervisors, co-workers, clients and customers. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


    MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


    REASONING ABILITY : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


    OTHER QUALIFICATIONS :Must pass all applicable background checks.
    Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.


    PHYSICAL DEMANDS :The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand, walk, sit, use hands to finger, handle or feel. Must be able to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl and talk or hear. Must be able to lift up to 50 pounds. There are no special vision requirements.


    WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to work near moving mechanical parts; work in high, precarious places, with fumes or airborne particles and work in outdoor weather conditions. There is moderate noise level for this position.


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