The Salvation Army - Central Territory

  • Rapid Rehousing Case Manager - Madison

    Job Locations US-WI-Madison
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    Provides a variety of office and field activities to manage and monitor families transitioning from homelessness to housing. Duties include orienting all eligible participants to the program(s) and providing housing search and supportive services to promote participants self-sufficiency, integration into the community and permanency in housing; performing administrative tasks involved in the review and maintenance of a caseload of program participants. The principal duties are performed both in a general office environment and in the field and community where program participants reside.


    The Salvation Army Mission:

    The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


    - Assist participants in locating and securing housing of their choice.

    - Assess housing barriers of families experiencing homelessness to determine housing and service needs.

    - Use Progressive Engagement to customize plans for each participant

    - Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and/or maintain housing; serve as an ongoing liaison between property managers, neighbors and participants.

    - Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors).

    - Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.

    - Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions.

    - Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.

    - Identify participant strengths and barriers to stability and assist participants in reducing barriers and linking to resources/services.

    - Conduct regular home visits to ensure stability and progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving and identification of resources to assist with reintegration of participants in the community.

    - Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities.

    - Adhere to HMIS data quality standards and perform data entry tasks in a timely manner

    - Follow documentation standards and complete documentation in a timely manner

    - Transport clients as necessary.

    - Maintain a working knowledge of rapid rehousing best practices.

    -  Other duties as assigned by supervisor or Dane County Coordinator.


    This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.



    The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position. 


    Education:                   Bachelor’s degree in social work or related field.


      Experience:                 Case and crisis management training and experience.


    Skills:                          Good oral, written and interpersonal communication skills.

                                        Exceptional understanding of professional boundaries/ethics.


    Physical Requirements:       

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.


    While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, balance, stoop, kneel, talk and hear.  The employee may occasionally life and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision. and the ability to adjust focus.


    Working Conditions:

    Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    This job is performed indoors in normal room temperature conditions.  The noise level in the work environment is usually low to moderate.



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