The Salvation Army - Central Territory

  • Intake Worker II (Full Time)

    Job Locations US-NE-Omaha
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    MISSION STATEMENT:  The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


    SUMMARY:  Interview and assess clients’ request needs and administer service.  Willing to utilize trauma informed practices.


    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other similar and related duties may be assigned. Regular attendance at work is an essential function of the position. Will continue to utilize and refine trauma informed skills through training and practice.  Driving is an essential function of this position.


    Direct Services:

    1. Complete interview for clients requesting services, i.e. food pantry, clothing, disaster assistance.
    2. Determine clients’ needs and provide emergency material assistance and/or referral, if applicable.
    3. Consistently stock supply for the food pantry.
    4. Participate in unloading, sorting and storing deliveries from the Foodbank.
    5. Consistently stock and sort donated supplies for the food pantry and other seasonal services.
    6. Assess and refer eligible clients with children to the Pathway of Hope program.
    7. Screen applicant, book appointment and complete interview for client requesting assistance with Black Hills Energy, Omaha Public Power District and Metropolitan Utilities District.
    8. Complete case files and paperwork within 24 hours.


    Statistical Recording:

    1. Complete daily stats for each client receiving services.
    2. Compile and tally accurate monthly reports and submit to program coordinator for completion.
    3. Enter accurate data regarding clients receiving assistance in Service Point in a timely manner.
    4. Compile and tally daily phone statistics regarding services requested.


    Seasonal Services:

    Seasonal services require a team effort for specific periods of time.  This work is done in addition to the routine services provided throughout the year.

    1. Assist with preparation and application process for Christmas Bureau including applications, data entry, or special services.
    2. Assist with preparation, application process, distribution and completion of the back to school program.
    3. Network with other community organizations to build relationships.
    4. Attend community meetings, i.e. Metro Continuum of Care for the Homeless, Energy Assistance meeting, Common Fund, etc. to build relationships with other agencies and make referrals.
    5. Participate in goal planning and program development.
    6. Attend all mandatory yearly trainings and additional in-service trainings as applicable.
    7. Participate in staff meeting and Performance Quality Improvement.
    8. Participate in community events that benefit the MASS program, i.e. run/walk, Post Office food drive, Girl Scout food drive, etc.
    9. Present a pleasant warm appearance and approachable attitude to consumers and co-workers. Assist with keeping the pantry and hallway areas neat and clean.


    MARGINAL DUTIES include those functions that must be done but could be assigned to another staff member without significantly changing either employee's job.


    Participate in performance and quality improvement program.



    This job has no supervisory responsibilities.


    QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 



    Two year associate degree in human services or related field, preferred and one year related work experience required.

    Strong knowledge of community resources

    Strong understanding of multicultural issues and ability to work effectively with disadvantaged clients

    Strong organizational, time management and interpersonal skills

    Ability to work well in stressful situations with people of diverse backgrounds

    Must be able to function as a team member to enhance program services

    Must handle confidential information and data in a discreet manner

    Good written and oral communication skills

    Ability to work independently

    Ability to problem solve

    Attention to detail and follow-through



    English proficiency sufficient for communication with supervisors, co-workers, clients and customers.

    Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.



    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.



    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.



    To perform this job successfully, an individual should have knowledge of Microsoft Word and Excel plus Lotus Notes or similar software.



    Must pass all applicable background checks. 


    PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to walk and sit.  The employee is frequently required to stand; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.


    WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.




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