The Salvation Army - Central Territory

  • Business Service Manager

    Job Locations US-IN-Indianapolis
    Job ID
    # of Openings
    Regular Full-Time
  • Overview

    Oversee Accounting operations and supervise Accounting personnel and Client Services personnel


    • Assist in the opening and closing of accounting periods of various financial reports
    • Generate and maintains various informational spreadsheets
    • Maintain accuracy in managing financial information with agencies operating on varying fiscal timelines
    • Prepare for invoicing by Divisional Headquarters
    • Generate invoices for local income regarding rendered consumer services
    • Track local revenue and program fees
    • Audit/correct billing inquiries regarding consumer services
    • Convey charge information and consumer tracking for clinical staff
        o i.e.-service record and payment compliance
    • Collect fees, post charges, post payments and create receipts for collection as needed by the Business Services Director and DHQ
    • Verify monetary income from internal facility equipment and/or services
        o i.e. laundry machines, employee meals
    • Verify authorized petty cash account needed for accounting operations
    • Validate accuracy of data entry
        o i.e. housing reports, guarantor information, etc.
    • Assist in overflow of duties required of other accounting staff
    • Serve as Financial liaison between Salvation Army and Contractors
        o i.e. government and local agencies
    • Maintain positive working relationship with multiple external agencies and clients
    • Consign professional correspondence to government and local agencies
    • Monitor A/R report for outstanding debt from contractors
    • Create billing reports for various contractors or external agencies
        o i.e. Department of Child Services, Legal Courts of Law, etc.
    • Manage FEMA and Grant monies relating to consumer needs
    • Assist in contract compliance via the completion of forms for external agencies
    • Assist in enrolling agency in certain networks for billing purposes
    • Manage time off and department shift coverage
    • Work overtime with authorized approval as needed
    • Manage attendance in accordance with facility guidelines
    • Recommend changes to enhance financial stability of facility
    • Assist in training and policy instruction for Accounting staff
    • Attend and lead Accounting staff meetings as needed
    • Attend monthly in-service meetings
    • Attend Supervisor meetings as needed
    • Responsible for monthly in-service make-up sheet completion
    • Conduct annual employee performance review for Accounting staff
    • Serve on Program Development Committee(s) as Financial Liaison
    • Serve on Quality Improvement Committee as Financial Liaison
    • Assist in auditing processes, both internal and external as key team member of Audit Preparation Team
    • Participate in interview process of Accounting candidates
    • Contribute to a positive work environment
    • Assist other departments as needed or directed
    • Maintain a professional demeanor at all times
    • Maintain communication with Directors
    • Perform other duties as assigned by Business Services Director and/or Designee


    Education: High School Diploma or Equivalent Accounting Degree preferred


    Background Checks: Must pass a CPS History Check, Local Law Enforcement Background check and The Salvation Army’s background check. Findings may disqualify an individual for this position.


    Experience: General Accounting knowledge with two years previous experience preferred.

    Working knowledge of computer with Microsoft Word and Excel experience required.

    Certifications: Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard. You may be asked to obtain a Chauffeur’s license.
    Notary Public required within 90 days of hire.


    Skills/Abilities: Ability to speak, write and understand English in a manner sufficient for effective communication with leadership and field personnel.

    If in recovery, must demonstrate a minimum of 1 year of social and emotional stability.


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