The Salvation Army - Central Territory

  • ( Northern Michigan) Emergency Shelter Program Regional Manager

    Job Locations US-MI-Southfield
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    The Salvation Army Mission:

    The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.



    NOTE – This job is not headquartered at the Southfield location. This position is flexible in terms of location, but northern MI would be best.



    Job Objective:

    The Emergency Shelter Program (ESP) Regional Manager works directly with emergency shelter providers in their region(s) to provide quality services to those experiencing homelessness across the State of Michigan. The ESP Regional Manager will enforce the requirements of the ESP MOA and ESP Manual and provide technical assistance as necessary.

    Essential Functions:
    Provide supervision to emergency shelters while also working as a part of The Salvation Army ESP team. This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned.

    NOTE – This job is not headquartered at the Southfield location. This position is flexible in terms of location, but northern MI would be best.


    Function as the main point of contact with emergency shelter providers, including communicating outside standard business hours as needed.

    Conduct monitoring of shelter providers to ensure compliance with the ESP Memorandum of Agreement (MOA). Complete follow-up as necessary.

    Provide technical assistance to providers on emergency shelter standards, Michigan State Homeless Management Information System (MSHMIS or HMIS), and the various Service Prioritization Assistance Tools (SPDAT).

    Be knowledgeable of Housing First and assume a proactive role in seeking out, developing, and strengthening knowledge of best practices for housing and homeless services.

    Have an understanding of diversion and work with shelter providers on practicing shelter diversion.

    Identify training needs for shelter providers and coordinate statewide or regional training opportunities in coordination with the Michigan Department of Health and Human Services (MDHHS).

    Participate in local Continuum of Care (CoC) meetings, regional meetings, the Annual Summit on Ending Homelessness, and other meetings and events related to housing and homelessness.

    Review reimbursement requests from shelter providers monthly to assure completeness and accuracy. Forward requests to ESP Accountant for payment.

    Review shelter provider HMIS reports/data to evaluate progress on outcomes. Provide technical assistance as necessary.

    Participate in monthly staff meetings for the Emergency Shelter Program with ESP staff, monthly meetings with the ESP Supervisor, and other meetings and trainings determined necessary by ESP leadership.

    Minimum Qualifications:

    The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.


    • Bachelor’s Degree in Social Work, Human Services, or related field and 3-5 years of progressive experience in human services, especially in homeless services.


    • Minimum of three years of progressive experience in human services, especially in homeless services.



    • Working knowledge of housing programs such as those funded by HUD, MSHDA, and others.
    • Familiarity with services provided to the homeless, prevention, Housing First, and Rapid Re-Housing.
    • Familiarity with the statewide Plan to End Homelessness.
    • Understanding of Continuum of Care (CoC) and Homeless Assessment Resource Agency (HARA) activities.
    • Ability to work collaboratively and negotiate constructively with shelter providers.
    • Ability to speak and understand English in a manner that is sufficient for effective communication with supervisors, employees, beneficiaries and customers.
    • Familiarity with Salvation Army policies and procedures.
    • Excellent oral and written communication skills.

    Physical Requirements:

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

    Physical requirements include:

    1. Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or occasional continuous basis.
    2. Grasp, push, pull objects such as reference materials, files, file cabinet drawers, and reach overhead.
    3. Ability to load and to change settings, devices, fixtures, on various
    equipment used in and around an office environment.
    4. Operate telephone and other electronic communication devices.
    5. Operate various other office equipment including personal computers, copiers, fax machines, and scanning equipment.
    6. Ability to lift up to 25 lbs. occasionally.
    7. Ability to travel throughout the territory via car, train, or airplane.

    Mental requirements include:

    1. Ability to be creative, original, intuitive, and perceptive.
    2. Ability to think logically and critically.
    3. Ability to envision a project from beginning to end.
    4. Ability to solve complex problems, make appropriate judgments and decisions.


    Travel throughout northern Michigan is required on a regular basis. Overnights will be required occasionally.

    Working Conditions:

    Work is performed from the employee’s home and on the road. Full-time position which will require some weekend and evening work.



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