The Salvation Army - Central Territory

  • Case Manager/Shield of Hope/Chicago

    Job Locations US-IL-Chicago
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview



    Do you want to use your skills and talents to make a lasting difference in the world?  The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.  We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.


    POSITION TITLE:                 Case Manager


    LOCATION/DEPT:                Emergency Homeless Assessment and Response Center


    REPORTS TO:                      Program Director


    FLSA CATEGORY:               Non-Exempt


    STATUS TYPE:                     Regular Full-Time



    Provides support services to Emergency Homeless Assessment and Response Center staff (Program Director, Program Coordinator, Shift Monitors, related staff, etc.) Conduct assessments and referral for clients enrolled at the Emergency Homeless Assessment and Response Center and clients referred to other City Shelters. Conduct a housing needs assessment for all clients to identify appropriate housing accommodation and support families in accessing appropriate housing and resources to meet their needs. Provide leadership to the entire program, along with other management personnel.  Participates in program planning, monitoring of daily and overall program services; assist with Quality Improvement activities. Follow agency policy and procedures and consult with supervisor.  Assist Program Director with on-call responsibilities. 



    1. Engage families staying overnight at the Chicago Emergency Homeless Assessment and Response Center and utilized the Divisional Assessment tool designed by the Division Sub-Committee of the Coordinated Access Steering Committee.
    2. Engaging client family members and/or friends to ascertain willingness to have family placed in other housing alternative.
    3. Case Manager will seek out, access, and oversee resources that encourage alternative housing placements.
    4. Works cooperatively with co-workers to enhance the working environment of the Chicago Emergency Homeless Assessment and Response Center.
    5. Case Manager will work with the Program Director for coordinating placements in communication with other Chicago Emergency Homeless Assessment and Response Center staff.


    1. Conduct a needs assessment (housing specific) for all families.
      1. Support families in leveraging their existing financials in an effort to end their homeless situation and prevent it from reoccurring
      2. Sends out letters to community agencies.
      3. Distributes and collects registration and enrollment forms.
    1. Works to meet the needs of parents.
      1. Assesses family needs.
      2. Provides supportive services to link families with community resources.
      3. Visit homes/shelters as needed.
      4. Serves as liaison between the parent and the Emergency Homeless Assessment and Response Center staff.
      5. Participates in program planning and monitoring of daily and overall program services.
    1. Involves parents in group sessions.
      1. Work with staff to promote parent participation in parent groups through publicizing events by flyers, monthly calendar, and/or monthly newsletter.
      2. Facilitates meetings by working together with parents and staff to develop agendas and schedule speakers.
      3. Maintains documentation of meetings such as sign-in sheets, agendas, minutes, and handouts.

    Resources and Referral

    1. Assists parents in becoming involved with community resources.
    2. Maintains up-to-date lists of community resources.
    3. Supports parents as they establish relationships with community resources.
    4. When a referral link has been made, follows up with parents and staff of the referral source.
    5. Maintains contact with community agencies.

    Record keeping

    1. Maintains all required records in a timely fashion.
    2. Reviews child and family records to assess progress.
    3. Uses records to assure appropriate and timely services to families.

    Component Coordination

    1. Demonstrates knowledge of housing resources and community agencies.
    2. Informs parents about all of the service provided by the variety of Federal and State Agencies.
    3. Demonstrates knowledge of the Federal and State End Homeless Initiative


    1. Keeps abreast of social work practices.
      1. Demonstrates proficient knowledge of social work and of family systems theories.
      2. Accepts social work supervision.
      3. Demonstrates an understanding of the special issues of the particular population which the program serves.
    1. Maintains a professional attitude.
      1. Adheres to personnel policies.
      2. Supports and enforces program regulations.
      3. Assumes and thoroughly completes all duties in a professional and timely manner.
      4. Accepts responsibility willingly.
      5. Demonstrates enthusiasm for the program.
      6. Responds objectively to change.
      7. Responds in a positive manner to constructive suggestions.
      8. Respects confidentiality of parents, children, and other staff members.
    1. Performs related duties as assigned.



    • A minimum of a BSW preferred.
    • Minimum of 3 years relevant experience with low income and homeless population.
    • Valid Driver’s License/MVR Clearance


    • Extensive knowledge of social service programs.
    • Excellent communication (verbal and written) and interpersonal skills.
    • Demonstrated ability to use initiative and be a self-starter.
    • A positive attitude and the ability to be flexible in light of changing job situations/priorities.
    • An ability to work with confidential material.
    • An attention to detail, procedures, processes and policies.
    • Willing to promote the mission of The Salvation Army.



    This position is required to do light physical work and must be able to walk up three flights of stairs at a time and lift up to 35lbs. Push and pull objects up to 50 pounds. 


    In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC. 


    The work environment for this position includes an office environment with a low noise level. 


    Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed