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POSITION TITLE: Case Manager
LOCATION/DEPT: Emergency Homeless Assessment and Response Center
REPORTS TO: Program Director
FLSA CATEGORY: Non-Exempt
STATUS TYPE: Regular Full-Time
Provides support services to Emergency Homeless Assessment and Response Center staff (Program Director, Program Coordinator, Shift Monitors, related staff, etc.) Conduct assessments and referral for clients enrolled at the Emergency Homeless Assessment and Response Center and clients referred to other City Shelters. Conduct a housing needs assessment for all clients to identify appropriate housing accommodation and support families in accessing appropriate housing and resources to meet their needs. Provide leadership to the entire program, along with other management personnel. Participates in program planning, monitoring of daily and overall program services; assist with Quality Improvement activities. Follow agency policy and procedures and consult with supervisor. Assist Program Director with on-call responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Resources and Referral
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position is required to do light physical work and must be able to walk up three flights of stairs at a time and lift up to 35lbs. Push and pull objects up to 50 pounds.
In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.
The work environment for this position includes an office environment with a low noise level.
Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.