The Donor Relations Associate is responsible for cultivating and managing a mid-level fundraising program to prospect and upgrade mid-level donors. This position coordinates the cultivation, solicitation, and stewardship efforts for mid-level donors through strategic communications, mission-driven donor experiences, and personalization.
The Donor Relations Associate (DRA) is responsible for overseeing a range of activities that result in Twin Cities donors feeling appreciated, developing deeper bonds with and greater affection for The Salvation Army and its mission, and understanding that their gifts are critically important, thus increasing the likelihood of future gifts. Candidate will partner with leaders, colleagues, and members of the Northern Division Development Department to achieve organizational goals.
The DRA serves a defined caseload of donors by initiating, building and maintaining dynamic, reciprocal relationships with individuals, couples, and families who have a desire to partner financially with The Salvation Army. To appropriately thank donors giving at a specified giving range.
This is a full time regular position with a workweek expectation of 40 hours per week.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.
• Manage a portfolio of 250-500 of the organization’s highest level mid-level giving prospects and donors.
• Meet with a Veritus manager on a weekly basis for accountability and to discuss strategy and moves.
• Cultivate relationships by updating, appreciating, and asking mid-level donors to deepen their partnership with The Salvation Army, including solicitation of gifts.
• Execute strategy through phone, email, and USPS communication. Face-to-face communication is possible at the highest tier level.
• Capture new information for entry into the donor’s database record regarding donor’s interests, relationships, life events, and information about capacity for philanthropic giving.
• Learn and stay current about Salvation Army programs and projects and effectively communicates the mission to donors.
• Identify triggers regarding high capacity potential for referral to Donor Relations major gift program.
• Conduct oneself in a professional, friendly, and truthful manner to donors.
• Work collaboratively with the Donor Relations Directors to identify major gift donor prospects among the mid-level donors and help steward donors who have reached their maximum giving potential.
• Work with the Volunteer Relations team in a positive and effective way to facilitate meaningful donor engagement.
• Engage with front-line fundraisers to assess the need for materials that ‘tell the programmatic story’ of Salvation Army service as a means to encourage giving; develop collateral to align with donor/prospects interests.
• Assist with logistics related to other donor recognition events, including the William Booth Society and the Bed & Bread Club.
• Coordinate with other team members and volunteers and work within budget to implement touch points and events.
• Assist with donor data and gift entry during peak giving times (Christmas, disasters, etc.).
• Demonstrate the ability to respond with urgency to the needs and requests of others, internally and externally, and ensure a high degree of responsiveness to all donors without regard to giving level.
• All other duties as assigned.
Time Distribution of Responsibilities
40% Fundraising portfolio and moves management
40% Daily donor recognition, proof of performance and cultivation
10% Data recording, reporting and analysis
5% Special projects and events
5% Professional development
• Bachelor’s Degree preferred or three to five years’ of relationship building or related work experience in lieu of degree.
• Must be willing to support and demonstrate a passion for The Salvation Army’s mission coupled with a strong commitment to know and understand the Army’s history, mission and structure, as well as its services, policies and procedures.
• Personable, warm, and self-confident manner.
• Excellent writing skills, ability to create proposals and marketing material for donors.
• Highly effective interpersonal, conversational and presentational skills, demonstrating an emotional intelligence and situational awareness.
• Strong skill in developing and maintaining positive relationships with diverse individuals, including executives, high-level volunteers, donors, and internal stakeholders and leadership.
• Prowess in problem-solving, strategic and creative thinking, and taking initiative with consistent and good follow-through.
• Team player, with a capacity to collaborate effectively with Salvation Army officers, staff and volunteers for successful achievement of position and department goals.
• Ability to work independently in a fast-paced environment, and exceptional organizational abilities with fluency in managing multiple projects and competing priorities with professionalism and grace.
• Drive to make a difference, goal-oriented with a proven ability to achieve or exceed goals and meet deadlines.
• Proficiency with Microsoft Office products, and savvy in the maintenance of current contact and activity tracking reports, with adherence to The Salvation Army’s database protocols.
• Attention to detail and deadlines, as well as ability to set overall strategy. Ability to apply these skills to the donor centered initiatives of the Development Department.
• High level of honor in dealing with confidential information. Work with integrity, valuing honesty and diligence.
• Must be able to pass The Salvation Army background checks and MVR driver qualifications.
• It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment and also understood that the required Safe From Harm training be satisfactorily completed within the first thirty (30) days of employment. (Safe from Harm is a comprehensive safety and abuse prevention program to train Salvation Army officers/administrators, employees, and volunteers with best practices and procedures for working with vulnerable children and adults. The Salvation Army is responsible for all participants in our programs, and keeping everyone safe is our priority.)