The Salvation Army - Central Territory

  • Intake Counselor/Harbor Light/Chicago

    Job Locations US-IL-Chicago
    Job ID
    # of Openings
    Harbor Light
    Regular Full-Time
  • Overview



    Do you want to use your skills and talents to make a lasting difference in the world?  The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.  We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.


    POSITION TITLE:         Intake Counselor


    LOCATION/DEPT:        Harbor Light


    FLSA CATEGORY:       Non-Exempt


    STATUS TYPE:             Regular Full-Time



    To provide each client with positive, professional and quality service; always promoting respect dignity and fairness to each client; while making appropriate assessments and referrals which will assist clients in reaching their maximum level of independence.



    The backgrounds of the clients served by The Harbor Light Program will manifest a variety of inappropriate behaviors.  When this occurs, employees are to respond within the context of the treatment environment of the site.  Employee conduct (actions, dress, etc.) and interactions (conversations, written communications, etc.) with clients must also be within the treatment environment of the facility.



    Evaluates clients for admission on the Harbor Light programs under established criteria of admission; presents cases with recommendations to the Review Board, operates under the supervision of the Intake Supervisor. Provides limited direct service via individual and group counseling.



    1. Telephone calls and walk-in clients are screened for appropriateness for further evaluation based on admission policies, programs, and procedures; appointments are issued for evaluations; clients are evaluated and arrangements are made for medical screenings and psychiatric evaluations.
    1. Cases are presented for admission to the Review Board, decisions made by the Review Board are implemented.
    1. Clients who are at risk due to a physical or mental condition are admitted to the Transitional Living Unit (TLU) when approved by the Clinic Supervisor; IV drug users are admitted to TLU on a priority basis; clients who are in transition from one level of care to another are admitted to TLU.
    1. Client records and other related papers are sent to other departments as required in a timely manner.
    1. Clients from TLU to other Units are transferred when beds become available, clients are discharged from TLU when approved by the Review Board or due to relapses or violent behavior.
    1. A good working relationship is maintained with referring agencies and V.A. hospitals, services, policies & procedures are explained in response to inquiries from the community or other social service agencies.
    1. Clinic’s staff committees and staff meetings are attended.
    1. Seminars, conferences and other meetings are attended when requested.
    1. Records are kept and statistical and other required reports are prepared.
    1. Clients are seen for individual and group counseling in OPC and IRU as assigned by supervisor.
    1. All other duties as assigned.



    • Certified in the State of Illinois as a Certified Addictions Counselor.
    • A Bachelor’s degree required.
    • A minimum of two years of sobriety needed.


    • A commitment to the mission of The Salvation Army and an appreciation for faith based service organizations.
    • An interpersonal style that is service oriented as well as anticipates and responds to the needs of clients.
    • A flexible style that also displays a willingness to learn.
    • Able to work as a team member as well as independently.
    • An excellent attention to detail, procedures, processes and policies.
    • A communication and management style that exhibits the principals and values of the Army as well as fosters team relationships and effectively communicates information.
    • A demonstrated ability to manage projects, priorities and programs in a constantly changing environment.
    • Must be able to provide individual counseling group counseling to clients as well as assessment. Ability to work cooperatively with supervisor, other clinical staff and support staff.
    • Must have a strong sense of integrity and be able to work with confidential material.
    • A “hands-on” knowledge of how to effectively work with diversity in the workplace.
    • Well organized, attentive to time management and able to establish a separation of work and personal boundaries.


    • This position is required to do light physical work and must be able to walk up two flights of stairs and lift up to 25 lbs.
    • In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.
    • The work environment for this position includes an office environment with a medium noise level.
    • Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.


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