The Salvation Army - Central Territory

  • SSVF Veteran Navigator - Wichita, KS

    Job Locations US-KS-Wichita
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    Provide direct street homeless outreach, engagement, location, identification, and screening of homeless Veteran households who may be eligible for Rapid Re-housing or Homeless Prevention services. Provide Vet-to-Vet support based on assessed need, housing stability plan, and/or Veteran request to access and navigate Veteran resources.


    *Instructions to all applicants: please complete the application in its entirety as incomplete applications will be automatically rejected. Please also attach a current resume and cover letter. Please no calls, walk-ins, emails or other inquiries for any posted position unless you are contacted by a hiring manager.*


    This position is located in Wichita, KS.


    1) Homeless Veteran Outreach and Engagement

    Provide direct street homeless Veteran outreach and engagement per the coordinated Outreach Plan, or as instructed by the supervisor. Participate in outreach team meetings. Provide homeless shelter outreach, including homeless drop-in centers, and locations frequented by homeless Veteran households. Utilize effective engagement strategies to build rapport with the target population. Document all outreach conducted on the outreach log along with type of outreach, location and results. Identify potential eligible Veterans and conduct pre-screening interviews in accordance with SSVF eligibility regulations and definitions, including veteran discharge status.

    2) Information & Referral

    Provide information about SSVF services, information, and/or referrals to callers and walk-in inquiries about SSVF services to community partners, referral sources, and potential Veteran households. Document all requests for services, referrals made, information, and inquiries about the program.

    3) Eligibility Pre-Screening

    Following established protocols, pre-screen phone callers and walk-ins of Veterans/Veteran Families at the “front door” to collect information pertaining to Veteran status and immediate housing needs. Submit documentation of eligibility pre-screening for Service Coordinator review/approval and Case Manager hand off. Follow homeless diversion protocol when conducting pre-screening. Complete Coordinated Assessment per the requirements of the Veteran participant’s Continuum of Care (CoC) location and as instructed by the Service Coordinator. Enter Coordinated Assessment information into HMIS. Document ineligible Veterans and provide appropriate referrals per Service Coordinator instruction. Research and secure community private meeting spaces that are convenient and safe for Veterans and staff to conduct screenings. Provide assistance in making follow-up contacts with program participants as requested by the supervisor.

    4) Homeless Veteran Community In-Reach

    Identify in-reach in naturally occurring sites to make contact with homeless Veterans: emergency assistance sites, VAMCs, CBOCs, law enforcement, and Salvation Army Corps/Service Extensions. Provide SSVF program information to community providers, Veteran-serving organizations and other community-outreach venues as approved in the Outreach Plan or as requested by the supervisor.

    5) Homeless Veteran Outreach Events

    Participate as directed in CoC coordinated homeless outreach events, including: CoC PIT, Stand Down, Vet2Vet, Project Homeless Connect, and Boots on the Ground, and homeless/Veteran outreach.

    6) Assistance in Obtaining VA Benefits/Services

    Provide assistance to Veterans to obtain VA benefits and services. Document all referrals and assistance provided in the case file and HMIS. If approved, provide transportation to appointments related to housing stability. Provide the team with information and training updates on VA benefits/services/resources as requested.

    7) Vet-to-Vet Support

    Provide Vet-to-Vet support, coaching and/or mentoring, based on the assessment, service plan, and needs identified by the Service Coordinator. Provide a Veteran perspective when assisting Veterans in overcoming challenges, barriers, and by providing hope, in weekly team meetings and in staff training requested by the Service Coordinator. Provide timely documentation of Vet-to-Vet support and referrals provided.

    8) Agency and Community Networking

    Establish contacts and maintain professional working relationships with Veteran-centric and Veteran-Serving Organizations, VAMCs, community-based resources, as stated in the Outreach Plan or as scheduled with the supervisor. Attend agency and community meetings as requested by the supervisor. Support the Agency’s mission and purpose in the role of a SSVF Veteran Navigator when networking. Provide updates to SSVF team on current trends and new services/resources available for Veterans. Provide information to the supervisor on gaps, barriers, and needs of homeless Veterans not currently met by Veteran/community resources. Document all approved agency and community networking on the outreach log.

    9) Risk Management & Continuous Quality Improvement

    Ensure participant confidentiality in accordance with established procedures and regulations. Project a positive, helpful, respectful, professional and patient demeanor with Veterans, callers, visitors, community contacts, and others. Represent the agency’s mission and SSVF’s purpose, philosophy, and caring principles in all assigned duties. Comply with the Territorial Social Services Code of Ethics. Follow safety and security protocols. Maintain professional boundaries at all times. Participate in team meeting case reviews and seek consultation from the Service Coordinator. Submit monthly outreach logs to the Service Coordinator. Keep documentation complete, accurate, up to date, and in compliance with standards. Attend in-service/outside training as requested and approved.

    10) Employment Outreach

    Conduct outreach to potential employers and connect Veterans to jobs, employers, and training programs.

    11) Special Projects

    Assist as requested in identification of new safe, affordable rental units as requested by the supervisor.

    12) Prior Approval is Required for the Following Activities

    Making contacts with local, county, state or federal government officials or legislators, outside of the approved Outreach Plan, requires advance supervisory approval, and possible Divisional approval. New outreach events require submission of an Outreach Request Form.




    • Prior military service with honorable discharge status.
    • Knowledge of Veterans benefits and resources. 
    • Written/verbal communication skills in Standard English. 
    • Have a valid driver’s license, private vehicle, maintain insurance, meet & maintain “qualified driver” status, with ability to travel 75% of the time. Most travel is accomplished in one day with periodic overnight travel out of town possible depending on service area. 
    • Must pass a background check. 
    • Meet requirements of agency’s drug free workplace policy.



    Bachelor’s degree in human services OR closely related field of study OR Bachelor’s degree WITH evidence of a military leadership position OR military experience closely related to human services.


    • Veteran: Prefer military Veteran with prior active duty deployment.
    • Experience in human services OR military leadership OR experience in recruiting, reintegration, chaplaincy, or mental health. 
    • Proficiency with Microsoft Office software. 
    • Knowledge of local Veteran and community-based resources. 
    • Prefer knowledge of PTSD, substance abuse, and suicide prevention.



    Collaborative Skills & Competencies: Ability to form collaborative alliances and contributions in a team oriented work environment. 
    Communication Skills & Competencies: Professional written and verbal communication skills in Standard English. 
    Cultural Competency Skills & Competencies: Adaptable in culturally diverse environments, respect for cultural differences, and comfort level working with “military and veteran cultures”. 
    Customer Service Skills & Competencies: Ability to build trust using listening skills, conflict resolution, and mediation, and going above and beyond to be helpful and pleasant.
    Coachability: Receptive to feedback, willing to learn and embrace continuous improvement.
    Time Management: Manage tasks and deadlines simultaneously.
    Other Requirements: [The SSVF program provides services to vulnerable adult households therefore applicants with felony convictions for child abuse/endangerment, or crimes against persons, CANNOT be considered for this position].

    Physical requirements:

    • Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or occasional basis
    • Grasp, push, pull objects, such as reference materials, files, file cabinet drawers, and reach overhead
    • Operate telephone and electronic communication devices
    • Operate other office equipment including personal computer, copier, fax machine, and scanning equipment
    • Ability to lift up to 25 lbs. occasionally


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