The Salvation Army - Central Territory

  • Community Engagement Specialist - Hancock

    Job Locations US-MI-Hancock
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    The Community Engagement Specialist will provide support and guidance to clients seeking assistance with emergency needs, utilizing case management skills to guide them to greater sufficiency. Responsible for interviewing, evaluating, and administering appropriate aid to clients including connecting with referrals to other Salvation Army and/or community services. 


    The Salvation Army Mission: 

    The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. 


    This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. 

    • Schedule, interview, and evaluate the needs of individuals and families to provide assessment and screening services for potential applicants for appropriate services, information and/or referrals. Identify and assist clients appropriate for and desiring long term case management through Pathway of Hope. 
    • Determine eligibility and provide service requested by the clients within a timely manner and based on available funding. 
    • Review with the clients their household income and expenses, and discuss developing a plan to manage monthly expenses. 
    • Listen and assess for other needs such as emotional and/or spiritual support and connect with Salvation Army and other community resources. 
    • Provide informational materials as needed. 
    • Develop and use working knowledge of community services and housing resources etc. to provide appropriate case management/referrals; provide referrals to other community resources as appropriate to access additional resources for clients to assist clients with their case plans and goal attainment. 
    • Participate in community agency meetings and cultivate professional relationships with those agencies/groups. 
    • Facilitate information exchange with other collaborating agencies. 
    • Document all client meetings, encounters, and transactions, as well as enter specific information into client management system assuring that accurate and timely records, reports, and statistics are maintained. 
    • Participate fully with Pathway of Hope team activities locally and divisionally. 
    • Continues personal, professional development through seminars, conferences, trainings, community meetings, memberships and other affiliations as approved and appropriate. 
    • Provide crisis intervention assistance when needed. 


    The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position. 



    • Bachelor's degree from an accredited college or university in Social Work or related field. 


    • Michigan State Social Work license preferred.
    • Valid Michigan Driver's License with clearance to drive from The Salvation Army's insurance carrier preferred. 


    • 2 years experience working within a social services agency or social work field. 
    • Previous experience working with low-income and diverse populations. 


    • Principles and practices of social work and case management techniques relevant to the services offered. 
    • Professional boundaries and ethics for licensed social workers. 
    • Ability to relate to people, be non-judgmental in approach, and allow clients their right to self-determination while treating them with dignity and respect. 
    • Demonstrate good interpersonal skills. 
    • Recordkeeping principles and practices; correct business English, including spelling, grammar, and punctuation. 
    • Ability to operate basic office equipment. Able to operate computer and office software. 
    • Must be able to work independently and with other staff members. 
    • Be able to handle multiple demands with good time management skills. 

    Supervisory Responsibility: N/A


    Physical Requirements: 

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job. 


    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. 


    Travel: Occasional out of town and/or overnight travel for conferences or seminars. 


    Working Conditions:

    Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Much of this job is performed indoors in normal room temperature conditions. When the duties require being outdoors, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually low to moderate.


    At times the duties will involve working with individuals having infectious and/or communicable diseases.


    All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.  



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