The Salvation Army - Central Territory

  • Priority List Manager

    Job Locations US-MN-St Paul
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    The Priority List Manger is responsible for facilitating referrals for all supportive housing vacancies for adults within the Suburban Metro-Area Continuum of Care (SMAC). This region includes Anoka, Dakota, Scott, Carver, and Washington counties. Using HMIS, this position will maintain a priority list of households experiencing homelessness within SMAC from most vulnerable to least vulnerable. This position is a part of a larger SMAC Coordinated Entry System (CES), and will collaborate county Points of Access, housing providers, and other CES stakeholders.

    This position is funded by the Housing and Urban Development (HUD) Continuum of Care Program (CoCP) grant and is to be renewed on an annual basis. This position is responsible for executing all requirements identified within the HUD contract.

    This is a full time regular position with a workweek expectation of 40 hours per week.


    • Collect and organize assessments and supplemental questions from all SMAC Points of Access using HMIS
    • Maintains and manages the communication between assessors, HMIS, and housing service providers to facilitate the efficient and effective referral of singles and families experiencing homelessness to the appropriate housing service.
    • Manage and maintain the housing priority list using HMIS
    • Collect vacancies from housing providers
    • Using a client-centered approach, match homeless households on the priority list with the most appropriate supportive housing opening using HMIS
    • Build relationships with housing providers and become knowledgeable of program enrollment and eligibly
    • Creates and maintains an up to date record of individual program eligibilities in HMIS with which the manager will use to make referrals.
    • Responsible for tracking and reporting CES outputs and outcomes to SMAC and to HUD
    • Provide coverage to Priority List Manager counterpart during times of absence.
    • Work in collaboration with Youth Priority List Manager employed by Lutheran Social Services (LSS) StreetWorks Collaborative
    • Process client and provider grievances and discuss options for resolution (as needed)
    • Assist Twin Cities Social Services Assistant Director in SMAC Notice of Funds Available (NOFA) annually to renew funding
    • Actively participate in the SMAC CES committee to help build and maintain relevant policies
    • Attend local SMAC regional meetings as needed
    • Represent the program in the professional community and maintain working relationships with community resource personnel; advocate for the program and work to generate and maintain referral sources
    • Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.
    • Perform all other duties as assigned.


    • Bachelor’s degree in a human services or related field
    • Experience working with Minnesota’s Homeless Management Information System (HMIS) preferred
    • Two to Three years experience in social service delivery for individuals experiencing homelessness
    • Demonstrated working knowledge of supportive services and other resources for individuals experiencing homelessness
    • Demonstrated ability to advocate, organize, problem-solve and provide results for clients and co-workers
    • Ability to accept supervision and work with a team of co-workers
    • Must have the ability to operate a computer, use a keyboard to enter information and enter client information into HMIS database.
    • Must be able to work independently
    • Willingness to support the philosophy, goals and mission of The Salvation Army.
    • Must pass the background checks
    • It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment and also understood that the required Safe From Harm training be satisfactorily completed within the first thirty (30) days of employment.


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