The Salvation Army - Central Territory

  • Case Manager

    Job Locations US-MN-Duluth
    Job ID
    # of Openings
    Social Services
    Regular Full-Time
  • Overview

    This position is part of an interdisciplinary team which assists the resident in setting goals and objectives and monitors progress toward them. The team will include the program case managers and may include treatment counselors, probation officers, job counselors, caseworkers from St. Louis County Social Services or others, and the client. This position also provides case management services to one or two parent families living in apartments in the community that are owned or leased by The Salvation Army.

    Case Manager: Assists people to remain in their current housing, re-house, or assist those who are homeless into housing by offering supportive services and financial assistance. Determine eligibility and provide case management as part the community wide Family Homeless Prevention & Assistance program (FHPAP) Deliver services using the Minnesota Interagency Task Force’s model of Case Management, which includes assessment; development of an individualized service plan; connection with services, treatments and supports; coordination with other service providers in order to provide integrated service; monitoring of client progress toward their goals; and personal advocacy on behalf of clients to ensure timely access to services. Receive/provide referrals from/to other community resources and FHPAP partners. Track and bill expenditures. Keep accurate records and statistics in accordance with grant guidelines and The Salvation Army. Enter all households into HMIS. The Salvation Army uses common assessment and documentation tools as specified by the City of Duluth and St. Louis County.


    Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This should include, but not necessarily be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague appropriately and without discrimination of any kind

    Case Manager: Family Transitional Housing
    • Provide case management to homeless families with children, assisting them in achieving goals of permanent housing and self sufficiency. Through the process of assessment, service plan development, connection to resources in the community, monitoring and personal advocacy.
    • Maintain accurate and confidential client case records, in accordance with the Federal, State and The Salvation Army policies.
    • Prepare and maintain accurate HMIS data & monthly statistics in accordance with the grant and Salvation Army requirements.
    • Assist in maintaining contact with the families who have exited the program for up to six months.
    • Implement and establish a case plan for each resident, maintain and document appropriate client records
    • Assist individuals with all aspects of direct services, including weekly home visits, case management services, advocacy and referrals.
    • Communicate regularly with Director of Residential Services
    • Attend weekly and monthly staff meetings
    • Assist with providing transportation and childcare to residents for program activities
    • Coordinate involvement of families within neighborhood resource centers and community involvement.
    • Prepare and submit timely reports to the Director of Residential Services, such as monthly, quarterly statistics, demographics, programs, activities and a narrative.
    • Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates.
    • Support the mission of The Salvation Army by treating every client and colleagues with individual respect and dignity, and without discrimination of any kind.
    • And all other duties as assigned

    Case Manager/Program Coordinator: Family Prevention Homeless Assistance
    • Advocate for homeless clients who are trying to seek emergency assistance through SLC. Average time spent speaking with SLC = 1/2 hour per day
    • Provide case management and supportive services to eligible households using the MN interagency taskforce definition of case management.
    • Complete application and assessments process, including necessary releases of information, and Tennessen warning.
    • Assist households in finding permanent housing or maintaining current housing utilizing the Flex Funds, Legal Aid and other identified resources.
    • Assist households in all aspects of direct client services; including financial assistance, home visits, crisis intervention and referrals to community resources that will result in the stabilization of the household into permanent housing and/or to prevent homelessness.
    • Assist the household in formulating a workable service plan with short and long term goals and objectives.
    • Arrange and utilize services from collaborative agencies; Arrowhead Economic Opportunity Agency, Legal Aid, Life house & Churches United in Ministry.
    • Work in conjunction with other community agencies providing services for the household.
    • Assist supervisor with oversight of the program budget, monthly spend downs, and billings for The Salvation Army and collaborative partners. Pay all invoices in a timely manner.
    • Provide timely reports to funders, partners and the Social Services Director.
    • Prepare and maintain accurate HMIS data & monthly statistics in accordance with the grant and Salvation Army requirements.
    • Conduct an exit evaluation with the household.
    • Maintain Client confidentiality and personal privacy at all times.
    • Work with other team members and attend monthly social services team meetings.
    • Attend community meetings that are appropriate to the position as needed.
    • Work in collaboration with other HUD providers to house or re-house clients and prevent evictions.
    • Work with Legal Assistance Specialists when appropriate.
    • Conduct follow-up interviews on housing status.
    • Maintain accurate case notes and client records in accordance with Federal, State, and Salvation Army policies.
    • Immediately respond to grievances and concerns pertaining to program activities, participants and properties.
    • And all other duties as assigned


    Bachelor’s degree in Social Work or related education and case management experience working with homeless families with children. Understanding of the delivery of Social Services. Demonstrate excellent interpersonal and written communication skills. Must have skills to relate with and to understand the impact of homelessness on families. Must have experience working with clients who have chemical dependency issues. Ability to work in an independent manner with little direct supervision. Ability to work well with clients of diverse cultural and socioeconomics groups; respect confidentiality; able to work within ethical and legal parameter of social services. Must have a vehicle and a valid driver’s license, the ability to accept supervision and work well with staff and be self-motivated and dependable. Good writing and computer skills are essential. Must be able to pass The Salvation Army’s background check and MVR driver qualifications and be willing to support the mission of The Salvation Army. It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment and also understood that the required Safe From Harm training be satisfactorily completed within the first thirty (30) days of employment.


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