The Salvation Army - Central Territory

  • Patient Services Advocate

    Job Locations US-IL-Hoffman Estates
    Job ID
    # of Openings
    Officer Resource & Development
    Regular Full-Time
  • Overview

    Looking for a place where “Doing the Most Good” is a mission! The Salvation Army has a Territorial Headquarters Health Services Advocate available for the ideal candidate!

    We offer a competitive employee benefit program which includes a comprehensive medical, dental, vision and prescription drug plan, disability benefits, voluntary life insurance, 13 paid holidays, 2 floating holidays, 12 paid sick days and paid vacation. We also offer a hot lunch program two days a week, an on-site fitness center along with a summer flex schedule.

    This position is located at our easily accessible Central United States Headquarters in the northwest suburb of Hoffman Estates, Illinois near the Sears Centre.


    In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation in order to apply for this position, please call 847-294-2166.


    The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled.


    Provide oversight of Personnel Health Services which includes working with our vendor and the Health Services Council to ensure that personnel benefits are properly applied.  Serve as a general professional health resource and act as an advocate for personnel.  

    Essential functions:

    • Maintain a deep understanding of the personnel health care plan, and be able to answer questions and coordinate with our vendor on advanced questions.
    • Provide regular review and recommendations regarding changes to the Personnel Health Care plan based on an analysis of usage.
    • Ensure that billings for managed care are processed and paid.
    • Process and monitor the wellness program.
    • Assist the Personnel Department by reviewing medical reports and fielding questions regarding required examinations.
    • Assist personnel with general questions regarding health care, encouraging them to get the care needed or required.
    • Maintain knowledge of current changes and advances in the health care field.
    • Training to territorial personnel as necessary regarding changes/updates to the OHCP.
    • Availability by phone after regular office hours in case of officer emergency needs.
    • Responsible for all Personnel Life Insurance records.
    • Professional Medical review of all new Aux Captain and Candidate Medical reports with written recommendations.
    • Participation in the National OHCP Task Force.
    • Tracking of all Personnel Health Leave data, calculation of reimbursement information, and processing of reimbursements with the various unit commands.
    • Liaison with Northwest Community Hospital Overseas Personnel Health resource program for missionary preparation, interim medical management, and repatriation needs.





    RN license or Bachelors degree in nursing required.





    Minimum three years of health and/or medical case management experience required.

    Familiarity with insurance ICD-9 coding preferred.

    Supervisory experience preferred.



    Travel required several times throughout the year.




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