Supervision of POH Corps/Corps Clusters
- Provide ongoing supervision and administrative oversight for up to12 POH Corps in the implementation of Pathway of Hope.
- Provide direct case consultation and technical assistance to caseworkers and interns, as requested.
- Plan, coordinate and facilitate monthly caseworker meetings.
- Meet with Corps staff and officers monthly to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements.
- Assist in recruiting, interviewing and training of new employees directly involved in Emergency Assistance and Pathway of Hope.
- Provide casework orientation and training for new caseworkers or interns.
- Attend inter-agency meetings and participate in local networks, as appropriate with local staff.
- Assist with special events and seasonal programs, as requested.
- Ensure quality of POH planning and implementation by participation with POH planning and program development at sites.
- Ensure consistent communication by participating in weekly, biweekly or monthly conference calls with the Pathway of Hope Project Manager, Corps case workers, officers and Divisional Social Services Director.
- Ensure consistent internal communication and understanding of program developments by sharing electronic and hard copies of updated information with Divisional staff and Corps. Additionally, prepare bi-monthly reports on the POH progress and status for POH Project Manager and Division Social Services Director.
- Ensure quality of local data and reporting of information that will support national and territorial POH program outcomes.
- Ensure relevance and consistency of POH by collaborating with the Project Manager and Divisional Social Services Director with ongoing development of policies and procedures, goals and objectives, and outcome based measures related to the POH.
- Ensure relevance of POH approach to funders by keeping current on program funding resources, both public and private, and assist Divisional Social Services Director to support local leadership in securing additional localized funding.
- Assist scaling of POH and learning agenda by collaborating with the POH Project Manager, the Divisional Social Services Director and other organizations for the purposes of further development of the POH model and support kindred projects, as requested and/or assigned.
Pathway of Hope Program Evaluation and Outcomes Measurements
- Ensure the accuracy of data entry into the database.
- Oversee annual POH evaluations/outcomes measurement for cluster(s) of Corps and complete summary/review report to POH Project Manager and Divisional Social Services Director.
- Report any POH implementation challenges and work with the POH Project Manager, and Divisional Social Services Director to develop an action plan to address program development needs.
- Maintain a POH database which consolidates program data across cluster(s) of Corps, and updating information as needed.
- Collaborate with POH Project Manager, and assist the Divisional Social Services Director with the development of a program specific POH implementation plan as requested and/or assigned.
- Serve on the committees related to case management, emergency assistance and building sufficiency, as requested or appointed.
Education and Training
Conduct training sessions that support the initial implementation phase and ongoing training requirements for the POH.
- Plan, conduct and/or participate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assigned.
- Maintain a POH trained personnel database, updating all information quarterly following command POH evaluation reviews of each unit
- Assume responsibility to plan, conduct and/or participate in other social service workshops and other staff training events at the territorial, divisional or local level, as requested and/or assigned.
- Provide guidance and promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings.
- Provide supervision for social work student interns, as requested and/or assigned.
Program evaluation and certification
- Complete quarterly random record reviews and annual review of compliance with standards in order to assure for program evaluation/certification requirements.
The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.
- Master’s degree in human service area: prefer MSW from an accredited college or university.
- Minimum of two years of experience in the supervision of comparable social service programs that offer multi-faceted casework interventions designed to address the needs of families utilizing a strengths based approach.
- Experience and/or strong interest in community outreach, organization and community capacity development.
- Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
- Ability to collaborate on complex social issues within families and communities.
- Ability to speak and understand English in a manner that is sufficient for effective communication with supervisors, employees, beneficiaries and customers.
- Demonstrated capacity to teach adults.
- Familiarity with Salvation Army policies and procedures.
- Excellent oral and written communication skills.
- Prefer LSW, LCSW, LCP, or LCPC
Encourage, motivate and support staff and Corps/Corps Clusters throughout the local area for the purposes of serving those targeted individuals and families through POH and its designed outcomes.
The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.
Physical requirements include:
- Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or occasional continuous basis.
- Grasp, push, pull objects such as reference materials, files, file cabinet drawers, and reach overhead.
- Ability to load and to change settings, devices, fixtures, on various
equipment used in and around an office environment.
- Operate telephone and other electronic communication devices.
- Operate various other office equipment including personal computers, copiers, fax machines, and scanning equipment.
- Ability to lift up to 25 lbs. occasionally.
- Ability to travel throughout the territory via car, train or airplane.
Mental requirements include:
- Ability to be creative, original, intuitive, and perceptive.
- Ability to think logically and critically.
- Ability to envision a project from beginning to end.
- Ability to solve complex problems, make appropriate judgments and decisions.
Travel, including overnight and weekends, will be required occasionally.
Work is performed in a typical office environment. Full-time position which will require some weekend and evening work.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.