The Salvation Army - Central Territory

Family Service Center/Pathway of Hope Case Manager

Job Locations US-IA-Davenport
Job ID
# of Openings
Social Services
Regular Full-Time


The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination


Provide case management to Shelter clients, Transitional Housing clients, and Pathway of Hope clients. Provide Emergency Assistance services to clients in need. Give training and ongoing oversight to client services representatives (front desk Resident Assistants). These individuals will be trained and directed to consistently implement policy and procedure while directing clients to engage with all available resources (TSA and other). Assist in Emergency Disaster Services (EDS) as needed.



Family Service Center/Pathway of Hope Case Manager

• Perform intakes that include required documentation for admission, referral needs, explanation of program and expectations.
• Conduct a written assessment on all potential applicants and their families within 72 hours of contact including screening for serious personal safety and mental health issues.
• Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self-determination within one week of intake which includes short-term and long-term goals with objectives. Update case plan as needed.
• Schedule weekly case plan meetings with Shelter clients, Transitional Housing clients and Pathway of Hope clients for the purpose of assessing consumer's progress, goals and providing support. Conduct home visits as determined by the case plan if appropriate.
• Complete self-sufficiency assessment and review case progress on a quarterly basis.
• Accurately complete all necessary forms and case notes for case files in a timely manner.
• Assist participants in making linkages and accessing appropriate community resources.
• Provide advocacy services as needed, i.e., court appointments, landlord/tenant conflict resolution, etc.
• Provide financial assistance in accordance with program policies and procedures.
• Coordinate case management efforts with all staff and contracted services to meet individual and family needs.
• Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self-determination.
• Assist participant to develop a crisis plan. Be available during off hours as part of a rotating on-call team to respond to an emergency.
• Conduct life skills and budgeting classes.
• Maintain case files for each participant that includes the assessment, case plan, and documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact.
• Complete required documentation of all educational groups.
• Prepare case files for proper storage after participant discharge.
• Ensure client confidentiality in accordance with established procedures and regulations.
• Assists in coordinating and maintaining the intake and applications for seasonal programs.
• Conduct regular outreach to identified Corps or social services sites to identify eligible applicants.
• Engage and build rapport with target population.
• Maintain comprehensive demographic data as required on all participants.
• Submit monthly summary of service statistics to the Director of Social Services.
• Maintain accurate records of financial assistance provided to participants in their file and in the Homeless Management Information System.
• Assist Director of Social Services in the completion of quarterly random record reviews and annual review of compliance with standards in order to assure for program evaluation/certification requirements.
• Complete other reports as requested.


Education: Bachelor’s degree in Social Work, Public Health and/or Human Services with at
least three years’ experience working directly in a human services environment. Extensive
experience working with Veterans and in-depth knowledge of Veterans Administration programs
and guidelines will be an asset. Additionally, knowledge of Federal, State and other government grants would be helpful.

Experience: This individual must be able to manage the varied demands of working with vulnerable, high risk individuals and families. Having a solid understanding of human nature and the dynamics of families is essential. The successful candidate must be flexible in order to handle unexpected and crisis situations with calmness and good judgement; must have a working knowledge of community resources, good communication and organizational skills, effective problem solving skills and be able to communicate in a patient, courteous and respectful manner. Those serving this position must also be able to field questions related to program policies and procedures, provide credible direction and guidance to volunteers and office staff, and ensure the timely reporting and documenting of program activities. Finally, one must demonstrate honesty and be able to think independently; treat consumer information in a confidential manner and must be willing to become familiar with and communicate The Salvation Army mission and purpose of statement when working with clients or addressing the public. Finally, all employees must be able to pass a background check and motor vehicle records inquiry.


Physical Demands/ Work Environment: This Position is required to do light to moderate physical work. In order to successfully perform the essential functions of this position, the individual is regularly required to stand, walk, sit, use hands to finger, handle or feel. Individual must be able to reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear. Individual must also be able to lift up to fifty pounds. The use of office and computer equipment is necessary. Work may be performed indoors and occasionally require outdoors to attend meetings or see clients. There is moderate noise level for this position. Individuals must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse challenges.


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