The Salvation Army - Central Territory

  • Maintenance Supervisor/Harbor Light/Chicago

    Job Locations US-IL-Chicago
    Job ID
    # of Openings
    Harbor Light
    Regular Full-Time
  • Overview



    Do you want to use your skills and talents to make a lasting difference in the world?  The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.  We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.


    POSITION TITLE:         Maintenance Supervisor


    LOCATION:                  Harbor Light


    FLSA CATEGORY:       Exempt


    STATUS TYPE:            Regular Full-Time



    To provide leadership using policies, procedures and available systems to support the Harbor Light Center in meeting the mission of The Salvation Army



    The backgrounds of the clients served by The Harbor Light Program will manifest a variety of inappropriate behaviors.  When this occurs, employees are to respond within the context of the treatment environment of the site.  Employee conduct (actions, dress, etc) and interactions (conversations, written communications, etc.) with clients must also be within the treatment environment of the facility.    



    Leadership is provided to ensure the general upkeep and safety of the facility, and grounds of the Harbor Light Center. Maintenance staff is also provided effective direction and support in accomplishing their job duties.




    A strategy exists to ensure:

    1. The Harbor Light property is maintained on a consistent basis.
      1. Ongoing maintenance of the facility is ensured for general carpentry, painting, plumbing, electrical and HVAC projects.
      2. Following a preventive maintenance schedule to maintain 185,000 square ft. under the SA operations guidelines as a member of maintenance team, assist in scheduling maintenance work and monitoring for quality assurance, monitoring for timely completion of work order requests in accordance with policies and procedures. This schedule is implemented and managed based on an annual calendar of work required for seasonal changes manufacturer requirements. Daily preventive maintenance for the Freedom Center systems , equipment and components - this will consist of operating, diagnosing and repairing mechanical , electrical and electronic building systems: air handling equipment, fire alarm systems, building automation system, fluid pumping for cooling and heating , security card access, refrigeration and boilers.
      3. The grounds are maintained in a manner that positively reflects The Salvation Army as well as meets the needs of staff and visitors and includes seasonal needs.
      4. A safe environment is maintained by caring for safety concerns at the facility that includes: taping rugs, covering electric outlets after use, removing broken/unsafe materials/equipment, ensuring heating/lighting are operational, other precautionary duties as necessary.
      5. Supplies and equipment are maintained and made available to meet department objectives, including janitorial supplies.
      6. Vendor relationships are cultivated to ensure quality products at the best price.
      7. General repairs are made to the Harbor Light property.
    2. Leadership is provided to the maintenance department and housekeeping staff.
      1. A schedule is produced that provides maintenance and housekeeping coverage for the facility.
      2. Direction is provided to workers on daily tasks/projects on a daily basis.
      3. Problems are resolved as they occur.
      4. The Director of Facilities is kept aware of issues related to completion of work.
      5. Effective customer service to staff needs is maintained as well as good relations.
      6. Recommendations are made on hires and other employee actions.
      7. Employees are made accountable to Salvation Army policies and procedures.
    3. A healthy and clean environment is maintained for the facility by establishing a regular housekeeping schedule of cleaning and upkeep. Including but not limited to: sweeping, mopping, and scrubbing of floors. Clean mirrors, sinks, toilets, urinals, and showers daily. Fill soap and toilet paper dispensers when necessary. Wash and dust woodwork and furniture. Dispose of garbage and trash as needed. Wash windows. Vacuum rugs as necessary. Clean walks and outdoor areas (may include snow removal).
    4. Assistance is provided for other Harbor Light needs as they arise.
      1. Setup/tear down is provided for special events.
      2. Assistance is provided with securing bids for major projects.
      3. Assistance is provided with monitoring outside contractors.
    5. Inspect the property daily to insure that all is in efficient working order and the Director of Facilities is aware of any maintenance and safety issues.
    6. Responsible for repairs of residential structures, fixtures, appliances, including plumbing, carpentry and electrical, roofing and upkeep of grounds in all weather conditions.
    7. Assist in preparing for agency audits and inspections, HL program events and any other external partners and organizations as it relates to building operations and maintenance.
    8. Review and analysis of monthly spending with accounting and Director of Facilities to enhance knowledge, create efficiencies and develop plans to meet or exceed budget goals through careful procurement and acquisition.
    9. All other duties as assigned.



    A High School diploma or GED equivalent is required along with a Stationary Engineers license.


    We prefer:

    • College or Trade school.
    • A two year vocation degree or certificate in a HVAC, mechanical, electronics, building maintenance or building automation systems  OR an Associate’s degree from an accredited program in HVAC  or another program that  directly relates to building maintenance.
    • Five years of experience with progressive responsibilities in property management for hospitality, medical, educational or retail operation required.
    • Industry – Trade Certifications/Degrees (OSHA, HVAC, etc.).


    • A flexible style that displays a willingness to learn.
    • An excellent attention to detail, procedures, processes and policies.
    • Experience in new construction.
    • A demonstrated ability to manage projects, priorities and programs in a constantly changing environment.
    • A communication and management style that exhibits the principles and values of the Army as well as fosters team relationships and effectively communicates information.
    • Effective basic computers skills – Microsoft Word, Excel and Internet experience necessary.
    • Proficient in all areas of HVAC operation, troubleshooting and repairs, plumbing and commercial plumbing system, working knowledge of hand and power tools, mechanical, cleaning equipment and supplies and protective equipment.
    • Basic automotive skills.
    • A ‘hands-on” electrical skills set (working knowledge of multi meter operations).
    • Must be skilled in customer service and capable of working around large groups and with individuals from diverse back grounds.
    • An interpersonal style that is service orientated as well as anticipates and responds to the needs of staff, residents and guests using diplomacy and etiquette.
    • Knowledge of tools, equipment, and supplies used in janitorial and maintenance work.
    • A demonstrated positive role model for maintenance staff that can lead and direct other staff in completing assigned duties.
    • The ability to work with considerable freedom to schedule work and time requirements within the established guidelines, displaying a high degree of judgment and good inter-personal skills. 


    • This position is required to do light to heavy physical work.
    • In order to successfully perform the essential functions of this position, the employee is regularly required to use maintenance equipment.
    • Must be able to walk up two flights of stairs and lift up to 100lbs.
    • The work environment for this position includes an office environment with a low to high noise level.
    • Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.


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