The Salvation Army - Central Territory

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Social Services Director- La Crosse

Social Services Director- La Crosse

Job ID 
# of Openings 
Job Locations 
US-WI-La Crosse
Social Services
Regular Full-Time

More information about this job


The Director of Social Services will provide oversight and supervision for all social service programs and staff, including Emergency Shelter programs, Emergency Assistance programs, food pantry, meal program, etc. 


This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

  • Represent The Salvation Army by carrying out the mission in all aspects of our services.
  • Oversee all social service programs to include, but not limited to, shelter management and intake, casework services, emergency client assistance, food pantry, and employment program. 
  • Plans, coordinates, instructs, supervises, monitors and evaluates the work performance of the Social Services staff which includes the case workers manager, shelter manager and intake staff, food services and food pantry staff. 
  • Recruits, screens, interviews and recommends for hire persons for Social Service department positions. Makes recommendations to the Corps Officer for promotions and terminations. 
  • Maintain positive relationships with community agencies and representatives. 
  • Directs the maintenance of adequate client files by standardizing, revising and initiating necessary tracking documents. Maintains the documentation and ongoing reports needed for government licensing, funding and other sources of assistance. Understands and follows The Salvation Army file retention policy. 
  • Ensures compliance with Salvation Army Social Services policies and procedures in all programs, including confidentiality and ethics. Understands and follows The Salvation Army National standards for social service programs. 
  • Coordinate with Development Director in writing and developing grants. 
  • Coordinate with Business Manager in developing and maintaining program budgets and other fiscal controls. Provide input regarding budgets and monitor expenditures. 
  • Provide on-going direction and training to managers through regular in-house and external programs. 
  • Conduct regular staff meetings for the Social Services staff in which necessary social service matters can be discussed, and instruction and training provided. 
  • Prepares and submits monthly, quarterly and bi-annual reports to all necessary funders. Gathers and analyzes monthly statistics to determine The Salvation Army's Social Service effectiveness and its future directions. 
  • Research and obtain knowledge of all community agency programs and clientele referral resources available. 
  • Be available to speak on behalf of The Salvation Army at community groups and organizations. 
  • Serve as a member of The Salvation Army of La Crosse Program Committee. 
  • Oversee seasonal assistance programs. 
  • Maintain open communication with Corps Officers and coordinate services with ongoing Corps programming. 
  • Assist with recruitment, assignment and scheduling of volunteers and/or student interns and social service programs. 
  • Maintain a positive work atmosphere by acting and communicating in a manner that fosters good relationships with clients, co-workers, and supervisors. This includes, but is not limited to, such actions as: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of other's property and person; and professional and appropriate communication to and about clients, co-workers and supervisors. 
  • Other duties as appropriate and assigned for this position.


The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position. 

  • Must have a clear understanding of the ministry and vision of the La Crosse Corps. 
  • Must complete and stay current with The Salvation Army's Safe From Harm training. 
  • Must be 18 years of age or older. 


  • MSW or advanced degree in related field of study. 


  • Social Work certification from the State of Wisconsin is preferred. 
  • Valid Wisconsin Drivers' License with clearance to drive from The Salvation Army's insurance carrier. 


  • Four- ten years' experience in the field of Social Services or related role. 
  • Experience in supervising and motivating others. 


  • Good oral and written communication skills, specifically demonstrating good facilitation and mediation skills. 
  • Ability to work with diverse social and ethnic backgrounds. 
  • Must be able to function within a fast-paced environment and deal effectively with crisis solutions. 
  • Sustain a high level of confidentiality. 
  • Ability to utilize computerized and web-based management systems. 
  • Ability to perform independently and exercise sound judgment. 
  • Exhibit enthusiastic, friendly, and outgoing personality. 
  • Must be available to work holidays as required. 

Supervisory Responsibility:


Supervise Shelter Manager, Intake Staff, Case Manager, Pantry Staff, Interns and Volunteers. 


Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. 


While performing the duties of this job, the employee is required to stand; walk; sit; talk or hear; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; occasionally climb stairs; balance; stoop, kneel, crouch or crawl; taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 


Travel: Local. Some same-day or overnight travel may be required to attend seminars or workshops. 


Work Conditions: This job is performed in an office environment at normal room temperature. The noise level in this work environment is usually low to loud. For some duties of this job, such as special events and outdoor activities, the employee will be exposed to weather conditions prevalent at the time. The noise level in the work environment at these events is usually moderate to loud. 


At times the duties will involve working with individuals having infectious and/or communicable diseases. 


All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.