The Salvation Army - Central Territory

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Salesforce Business Analyst

Salesforce Business Analyst

Job ID 
# of Openings 
Job Locations 
US-IL-Hoffman Estates
Regular Full-Time

More information about this job


Looking for a place where “Doing the Most Good” is a mission? The Salvation Army has a Territorial Headquarters Salesforce Business Analyst position available for the ideal candidate!


The Salvation Army offers a competitive employee benefit program which includes a comprehensive medical, dental, vision and prescription drug plan, disability benefits, voluntary life insurance, 13 paid holidays, 2 floating holidays, 12 paid sick days and paid vacation. A hot lunch program is offered on certain days of the week as well as an onsite fitness center. A flex schedule is also offered during the summer months.


This position is located at our easily accessible Central United States Headquarters in the northwest suburb of Hoffman Estates, Illinois near the Sears Centre.

In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation in order to apply for this position, please call 847-294-2166.

The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled.


Job Objective:

This individual will provided critical information for The Salvation Army’s planning and decision-making using NGO Connect, third party ETL tools. They will also assist, advise and represent The Salvation Army by performing select database management.


Essential Job Duties:

  • Assist in the overseeing the development and implementation of vision, policies, plans, procedures, and automated processes for fundraising systems and operations.
  • Assist in maintaining the NGOC Connect platform, and provide support for integrated and aligned fundraising tools, subscriptions and tools, subscriptions and services.
  • Extract information from the NGOC Connect platform to support the development mission of senior management, fundraisers and other Salvation Army staff members by ensuring that fundraising staff have access to data required to perform their jobs effectively.
  • Ensure that software and business processes run smoothly. to ensure efficient flow of data, smooth integration between systems and the confidentiality and security of constituent information.
  • Produce or assist with the production of financial, analytical and demographic queries.


Bachelor’s Degree in Management Information Systems, Computer Science, or related field, or Five years of progressively responsible experience managing data for relational and/or multi-dimensional databases.

Minimum of three years of ongoing experience working with non-profit information systems or CRM software.
Experience with fundraising database management systems, database reporting, and office productivity packages. NGO Connect experience preferred.

Knowledge of File Transfer Protocol (FTP) technologies
Knowledge of Extract Transform Load (ETL) technologies
Knowledge of data migration and implementation.


*Local candidates only