The Salvation Army - Central Territory

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Case Manager

Case Manager

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# of Openings 
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Social Services
Regular Full-Time

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Provide general case management including intake, advocacy and referrals where needed.
Monitor Emergency Services Assistance Program and FEMA budget, keep accurate client records and statistics in accordance with grant guidelines and The Salvation Army. Submit timely reports and documents of The United Way, FEMA, and others as required to the supervisor. Ensure that services are responsive to the needs of the community that particular office serves, and to be an active partner in the community. This is a regular full time position with a work week expectation of 40 hours per week.


• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This should include, but not necessarily be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague appropriately and without discrimination of any kind.

• Provide for intake and subsequent interviews to determine and evaluate needs and recommend action toward a resolution of the problem. Assist client with development of resolution plan.

• Provide assistance to clients in keeping with the guidelines established by The Salvation Army and within the limits of available resources. Maintain client files, all client lists, daily statistical records and case records.

• Assist in maintaining, processing, and presenting proper reports and documentation for United Way, EFSG and reviews as required by supervisor.

• Develop and maintain a positive working relationship with other community agencies, especially the human service network. Maintain an updated file of social services resources in the community and work cooperatively with other agencies within the limitations of client confidentiality.

• Data entry in ServicePoint case note of phone calls, interviews and documentation and keep current with database use as well as computer updating as requested.

• Distribute Corps Intake Policies to agencies, churches, and others, interpreting policies and services as needed.

• Assist in preparing monthly statistical reports for transmittal to Divisional Headquarters as required by schedule. Prepare any other reports which may be necessary either regularly or occasionally as directed by supervisor.

• Assist the supervisor in developing various programs to meet the needs of clients or others in the community with whom we may come in contact. Be constantly aware of areas of service which The Salvation Army may be able to address through direct services or new programs

• Assist supervisor in organization, coordination, and implementation of activities for special community events. Represent The Salvation Army Officer at meetings as may be requested.

• Act as Program Lead and perform special seasonal functions as may be required for Coats for Kids, Thanksgiving, Christmas programs or any special project with in The Salvation Army. Recommend new services and programs to meet seasonal needs.

• Maintain a working relationship with the Emergency Disaster Services. Provide follow up to clients assisted by EDS.

• Appropriate training and overseeing of operations of Family Services Case Managers and Family Services Receptionist.

Perform Pathway of Hope Case Management:
• Complete a comprehensive assessment in order to assist the client in identifying goals and develop action plans to achieve the desired outcome.
• Complete all required documentation on SIMS in a timely fashion.
• Maintain accurate, up-to-date case notes on clients, which includes, but not limited to assessments and action plans.
• Maintain working relationships with community agencies in order to provide comprehensive services for participants and to have knowledge of current trends and resources available.
• Ensure the quality of local data and reporting of information that will support national and territorial POH program outcomes.
• Collaboratively work to empower diverse and disadvantaged individuals, groups and communities through effective, culturally and linguistically appropriate assessment, treatment, and intervention and outcomes evaluation.
• Understand the values and ethics of the social work profession and practice accordingly, including mindful use of self and ongoing development of professional skills and knowledge.
• Attend and participate in Pathway of Hope meetings

Perform other duties as assigned.


Bachelor’s degree in Social Work or related education and case management experience required. Understanding of the delivery of Social Services. Ability to accept supervision and work with a team of co-workers. Ability to work in an independent manner with little direct supervision. Ability to work well with clients of diverse cultural and socioeconomic groups; able to work within ethical and legal parameters of social services. Must have excellent interpersonal, oral and written communication skills. Computer literate and be proficient in Word, Lotus Notes and Excel. Possess a positive attitude, be trustworthy, especially in confidential matters and be well organized and efficient. Must be able to pass The Salvation Army’s background checks, clerical screenings and meet the MVR drivers’ qualification. It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment and also understood that the required Safe From Harm training be satisfactorily completed within the first thirty (30) days of employment.