DOING THE MOST GOOD
Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need. We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.
THE SALVATION ARMY MISSION STATEMENT
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army Ray and Joan Kroc Corps Community Center of Chicago exists to express the mission and ministry of The Salvation Army through a safe, enriching and sacred environment where all individuals have access to opportunities to reach their physical, intellectual, social and spiritual potential. The Vision of the Chicago Kroc Center is to touch individuals, families and seniors of the Southside while building community, promoting excellence, motivating wellness, teaching character, and encouraging faith.
The Membership Manager will ensure that membership goals are achieved. This will involve developing an effective marketing strategy, recruiting new members, providing excellent customer service, and retaining memberships. The membership manager will manage the membership department and welcome desk ensuring that it is staffed properly and providing quality service.
SPECIFIC DUTIES AND RESPONSIBLITIES:
A passion for the full mission of The Salvation Army and seeing the integration of Christian faith and services in a community center setting.
A demonstrated ability to manage projects, priorities and programs in a constantly changing environment.
A professional style that investigates identifies and is responsive to the issues related to the Center’s community relations and fund raising needs.
A decision making approach that evaluates options, resources and outcomes in light of the departmental goals and objectives.
A communication and management style that exhibits the principles and values of The Salvation Army, as well as fosters team relationships and effectively communicate information.
An ability to multi-task and remain calm under pressure.
Highly effective communication skills that are persuasive and professional through interpersonal communication, public speaking and written materials.
Must be attentive to work appropriately with culturally and socio-economically diverse member population.
Knowledge of The Salvation Army’s history, mission, and structure, as well as its services, policies and procedures.
An advanced understanding of sales and marketing and customer service to achieve the membership goals of the Kroc Center for sustainability and benefit of the community.
Possess an in-depth knowledge of marketing, management, administration, planning, budgeting, finance, market research, membership relationship/management skills and techniques.
Good written and oral communication skills and IT knowledge, which includes word processing, databases, spreadsheets, project management software, web applications (email, e-marketing, s-surveys, e-discussion groups, etc.).
Knowledge of the Greater Chicago community; its history, economics, philanthropy, culture and activities.
Bachelor’s degree in business, hospitality management or related field is preferred.
Minimum three years’ experience managing a membership sales department and providing exceptional customer service in a related industry is preferred.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
This position is required to do moderate physical work. In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC. At times they will be expected to participate in community center activities. The work environment for this position includes a community center environment with a medium to high noise level. This employee may be required to drive on occasion. Must be able to lift and carry 50 lbs.