The Salvation Army - Central Territory

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Membership Manager/KROC/Chicago

Membership Manager/KROC/Chicago

Job ID 
2017-4391
# of Openings 
1
Job Locations 
US-IL-Chicago
Category 
Program Management
Type 
Regular Full-Time

More information about this job

Overview

DOING THE MOST GOOD

 

Do you want to use your skills and talents to make a lasting difference in the world?  The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.  We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.

 

POSITION

Membership Manager

 

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. 

 

PURPOSE STATEMENT

The Salvation Army Ray and Joan Kroc Corps Community Center of Chicago exists to express the mission and ministry of The Salvation Army through a safe, enriching and sacred environment where all individuals have access to opportunities to reach their physical, intellectual, social and spiritual potential. The Vision of the Chicago Kroc Center is to touch individuals, families and seniors of the Southside while building community, promoting excellence, motivating wellness, teaching character, and encouraging faith.

 

OUTCOMES

The Membership Manager will ensure that membership goals are achieved.  This will involve developing an effective marketing strategy, recruiting new members, providing excellent customer service, and retaining memberships.  The membership manager will manage the membership department and welcome desk ensuring that it is staffed properly and providing quality service.

Responsibilities

SPECIFIC DUTIES AND RESPONSIBLITIES:

  1. Create and manage membership plans.
    1. Review all departmental activity with the Business Director.
    2. Develop, implement and manage recruitment strategies for the sale of membership plans to non-members and retention campaigns to existing members.
    3. Develop standard operating procedures for key functions such as membership registration, orientation and customer service.
    4. Track the results of membership marketing activity, campaigns and sponsorships.
    5. Develop methods of communication with members and prospective members that include letters, e-blasts, and brochures. Respond in a timely manner to member queries.
    6. Utilize focus groups and surveys, among other methods of communication, with existing member groups to determine strengths and weaknesses of Kroc Center membership plans and services.
    7. Develop and manage member events.
    8. Implement, monitor and evaluate the member scholarship program and recommend changes to the Leadership Team.
  1. Research and Reports
    1. Maintain accurate membership records by using existing membership software, including but not limited to running reports for statistical analysis, forecasting, etc.
    2. Compile Key Performance Indicators that allow for the interpretation of membership trends and retention figures..
  1. Administration
    1. Manage a system of forms, applications and reports so that the applications for membership and/or scholarships are processed securely and in compliance with federal standards.
    2. Develop and monitor approved budget for the membership department.
    3. Ensure compliance with RJKCCC policies and procedures, including the purchase of equipment/supplies.
  1. Outside Contacts
    1. Manage affiliate activity and relationships with external suppliers.
    2. Establish working relations with other agencies that may utilize the as corporate members or group day pass patrons.
    3. Network with other agencies, private businesses, local schools, colleges and universities and work together to access how they can be of assistance in the membership and scholarship programs on the RJKCCC.
  1. Staff Leadership
    1. Hire, train and evaluate employees who serve in the Membership Department.
    2. Conduct training that ensures staff is fluent in the operation of membership software and excellent customer service to guests.
  1. Other Duties
    1. Perform other duties as assigned.

 

COMPETENCIES:

AFFECTIVE

A passion for the full mission of The Salvation Army and seeing the integration of Christian faith and services in a community center setting.

 

BEHAVIORAL

A demonstrated ability to manage projects, priorities and programs in a constantly changing environment.

 

A professional style that investigates identifies and is responsive to the issues related to the Center’s community relations and fund raising needs.

 

A decision making approach that evaluates options, resources and outcomes in light of the departmental goals and objectives.

 

A communication and management style that exhibits the principles and values of The Salvation Army, as well as fosters team relationships and effectively communicate information.

 

An ability to multi-task and remain calm under pressure.

 

Highly effective communication skills that are persuasive and professional through interpersonal communication, public speaking and written materials.

 

Must be attentive to work appropriately with culturally and socio-economically diverse member population.

 

COGNITIVE

Knowledge of The Salvation Army’s history, mission, and structure, as well as its services, policies and procedures.

 

An advanced understanding of sales and marketing and customer service to achieve the membership goals of the Kroc Center for sustainability and benefit of the community.

 

Possess an in-depth knowledge of marketing, management, administration, planning, budgeting, finance, market research, membership relationship/management skills and techniques.

 

Good written and oral communication skills and IT knowledge, which includes word processing, databases, spreadsheets, project management software, web applications (email, e-marketing, s-surveys, e-discussion groups, etc.). 

 

Knowledge of the Greater Chicago community; its history, economics, philanthropy, culture and activities.

Qualifications

EXPERIENCE

Bachelor’s degree in business, hospitality management or related field is preferred.

 

Minimum three years’ experience managing a membership sales department and providing exceptional customer service in a related industry is preferred.

 

PHYSICAL DEMANDS/ WORK ENVIRONMENT

This position is required to do moderate physical work. In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.  At times they will be expected to participate in community center activities. The work environment for this position includes a community center environment with a medium to high noise level. This employee may be required to drive on occasion. Must be able to lift and carry 50 lbs.

 

COMPENSATION

Exempt Full-Time