The Salvation Army - Central Territory

Returning Candidate?

Assistant Caseworker

Assistant Caseworker

Job ID 
# of Openings 
Job Locations 
Social Services
Regular Full-Time

More information about this job


Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


Job Purpose

The primary responsibility of this position is to respond to telephone calls from clients.  This position will be responsible for taking information from the client using our standard intake form and determining client eligibility for programs offered through The Salvation Army (Specifically Service Extension, Eastern Michigan Division).   This position will present a pleasant, articulate, neat appearance, and treat all clients with respect.  As an employee of The Salvation Army, your role is one of compassion, regardless of why the client is in need.  In addition, this position will file completed client files and maintain reports.  This position reports to the Director of Service Extension.


Primary Duties and Responsibilities

  • Provide emergency casework services, which include utilities, rent, shelter, food, seasonal needs, referrals, or other services as appropriate.
  • Interview, screen and record personal and financial data from social service applicants, make referrals.
  • Identify needs: evaluate and determine eligibility for grants/assistance according to policy governing eligibility; verify information given; recommend amount of assistance; initiate procedures to grant, modify, deny, suspend or terminate eligibility for assistance services.
  • Prepare vouchers and maintain accurate records of all funds used for assistance and gifts of any kind.
  • Become HMIS (Homeless Management Information System) trained and be able to prepare, update and maintain records and files of applicants and clientele on ServicePoint Database.
  • Work collaboratively with other social service agencies, churches, community resource centers and other organizations as necessary.
  • Work cooperatively with landlords, utility companies and other vendors.
  • Maintain current information regarding other community services that may benefit clientele.
  • Proficient in the operation of office equipment such as computers, calculators, copy machines, fax machines, and multiple line telephone systems.
  • Proficient in basic computer operation as well as being skilled in operating word-processing and spreadsheet programs (Microsoft® Office).
  • Store and retrieve client files and administrative files both hard copy and electronic.
  • Ability and willingness to promote and comply with the Mission Statement of The Salvation Army.
  • Read and agree with The Salvation Army handbook and maintain confidential information that is seen and discussed on a daily basis in the social service offices.


Duties and responsibilities may be added, deleted or changed at the discretion of management, formally or informally, either verbally or in writing.




  • High School diploma or equivalent required.
  • Associated Degree with a minimum of two (2) years’ casework experience preferred.
  • Possesses excellent verbal and written communication skills.
  • Possesses excellent organizational ability and skills.
  • Working knowledge of computer, including Microsoft Office, with the ability to electronically file, create and maintain databases, reports and informational flyers.


Physical Demands

  • Must be able to lift 40 pounds.
  • Ability to bend, reach and stoop.
  • Prolonged sitting.


All employees recognize that The Salvation Army is a church and agree that they will not do anything as an employee of The Salvation Army to undermine its religious mission.


I acknowledge receipt of this job description and agree that it is an accurate description of my duties and responsibilities.  I further understand that management reserves the right to make changes to this description at any time without prior