The Salvation Army - Central Territory

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Program Coordinator and Case Manager

Program Coordinator and Case Manager

Job ID 
# of Openings 
Job Locations 
Social Services
Regular Full-Time

More information about this job



• Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates. Support the mission of The Salvation Army by treating every client and colleagues with individual respect and dignity, and without discrimination of any kind.
• Adhere to the guiding principles of The Salvation Army's social services ministries as outlined in Faith In Action with an emphasis on intentional outreach in the area of pastoral care to those we serve.


Case Manager/Program Coordinator: Landlord Incentives Program
• Provide case management to singles and homeless families with children whom the head of household has a criminal background, assisting them in achieving goals of permanent housing and self sufficiency. Through the process of assessment, service plan development, connection to resources in the community, monitoring and personal advocacy.
• Maintain accurate and confidential client case records, in accordance with the Federal, State and The Salvation Army policies.
• Prepare and maintain accurate HMIS data & monthly statistics in accordance with the grant and Salvation Army requirements.
• Submit timely reports to SLC grant administrator
• Assist in maintaining contact with the families who have exited the program for up to six months.
• Implement and establish a case plan for each resident, maintain and document appropriate client records.
• Assist individuals with all aspects of direct services, including weekly home visits, case management services, advocacy and referrals.
• Communicate regularly with Director of Residential Services.
• Attend weekly and monthly staff meetings and community case conference meetings.
• Assist with providing transportation and childcare to residents for program activities.
• Coordinate involvement of families within neighborhood resource centers and community involvement.
• Connect, collaborate with, and market to area landlords and property managers to work with our clients through LIP.
• Maintain a current community list of landlords and property managers who are willing to partner with LIP ready clients.
• Prepare and submit timely reports to the Director of Residential Services, such as monthly, quarterly statistics, demographics, programs, activities and a narrative.
• And all other duties as assigned.


Case Manager/Program Coordinator: Family Prevention Homeless Assistance
• Advocate for homeless clients who are trying to seek emergency assistance through SLC. Average time spent speaking with SLC = 1/2 hour per day.
• Provide case management and supportive services to eligible households using the MN interagency taskforce definition of case management.
• Complete application and assessments process, including necessary releases of information, and Tennessen warning.
• Assist households in finding permanent housing or maintaining current housing utilizing the Flex Funds, Legal Aid and other identified resources.
• Assist households in all aspects of direct client services; including financial assistance, home visits, crisis intervention and referrals to community resources that will result in the stabilization of the household into permanent housing and/or to prevent homelessness.
• Assist the household in formulating a workable service plan with short and long term goals and objectives.
• Arrange and utilize services from collaborative agencies; Arrowhead Economic Opportunity Agency, Legal Aid, Life house & Churches United in Ministry.
• Work in conjunction with other community agencies providing services for the household.
• Assist supervisor with oversight of the program budget, monthly spend downs, and billings for The Salvation Army and collaborative partners. Pay all invoices in a timely manner.
• Provide timely reports to funders, partners and the Social Services Director.
• Prepare and maintain accurate HMIS data & monthly statistics in accordance with the grant and Salvation Army requirements.
• Conduct an exit evaluation with the household.
• Maintain Client confidentiality and personal privacy at all times.
• Work with other team members and attend monthly social services team meetings.
• Complete VI- SPDAT assessments for a minimum of ½ day a week for SLC.


Coordinated Entry
• Attend community meetings that are appropriate to the position as needed.
• Work in collaboration with other HUD providers to house or re-house clients and prevent evictions.
• Work with Legal Assistance Specialists when appropriate.
• Conduct follow-up interviews on housing status.
• Maintain accurate case notes and client records in accordance with Federal, State, and Salvation Army policies.
• Immediately respond to grievances and concerns pertaining to program activities, participants and properties.
• All other duties as assigned.