The Salvation Army - Central Territory

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Family Services Case Worker

Family Services Case Worker

Job ID 
# of Openings 
Job Locations 
Social Services
Regular Part-Time

More information about this job



The Salvation Army Mission Statement: The Salvation Army is and international movement is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.



The Salvation Army Downriver Corps/Community Center’s Vision Plan

Our Vision - The Downriver Corps strives to be a place for worship and service.  To be a church doing it's part in meeting unmet needs by giving others Support, Love, and Hope through the Gospel Message of Jesus Christ.

Our Dedication - We are dedicated to God to be good stewards of all the resources that we are given by the community to meet the unmet needs that are in The Downriver Corps’ Service Area.

Our Values - Our values are based upon Biblical principles that were inspired by God to follow.  We value everyone that comes to seek help from us from Humanity to Spiritual needs.






Position Summary


The Case Worker is responsible for interviewing clients, assessing needs, and providing material and financial assistance to clients as appropriate and available.  This includes statistical and program reporting, monitoring of program funding and making referrals to other Salvation Army Ministries and/or community services as appropriate.


Areas of Responsibility

Job Responsibilities:

  1. Coordinating services to meet client needs.
  2. Networking with other service agencies.
  3. Recordkeeping and Reports 
  • Supports the mission of The Salvation Army:




  1. Specific Duties:

Emergency Assistance:


  • Responsible for interviewing clients, assessing needs, and determining how The Salvation Army can provide material/financial assistance to clients as appropriate and available.

                      Program reporting, monitoring of program funding and making referrals to other Salvation Army and/or community services as appropriate.


  • Responsible for maintaining case files on each individual client which indicate assessment of immediate needs, records of assistance given or action taken, as well as intervention plans for “whole picture” needs. 
  • Develops and applies outcome measurement tools to report data to administration, advisory groups, and funding agents as requested for monthly and/or quarterly reports. 
  • Is fluent in the use of Microsoft Words, Excel, and Publisher programs for reporting purposes. 
  • Is capable of independent decision making, but communicates with corps officer on a regular basis for funding needs, resources and statistical reports. 
  • Is sensitive to the spiritual needs of the individuals served and will be willing to offer referrals to the corps officers for further assistance with spiritual counseling and prayer. 
  • Seasonal Assistance 
  • Helps prepare and/or manage seasonal assistance events in partnership with the corps officers (i.e. Back to School, Thanksgiving, Christmas, Easter, assistance with local disasters, etc.). 
  • Service Coordination and Army Representation 
  • Is aware of services provided by other local service agencies as well as other agencies that are in the outlined in The Downriver Salvation Army service area.  Actively seeks to find resources for clients from those agencies. 
  • Contacts other service agencies as necessary to share information and coordinate casework. Cooperates with efforts of other service agencies to communicate about difficult cases, assuring that valid client information releases are on file when appropriate and necessary. 
  • Cooperates, accommodates, and participates in corps efforts to approach clients with The Salvation Army’s holistic/spiritual approach as stated in local goals. 
  • Serves as a liaison on behalf of The Salvation Army with community groups in related fields.  Works with and attends community partnerships and inter-agency coordination meetings, coalitions, committees, and task forces (i.e. Emergency Needs Committee, Continuum of Care Committee, etc.) as directed by the corps officers. 
  • Represents The Salvation Army well and makes every effort to improve the reputation and further emphasize the presence of our organization in the community. 
  • Participates in committees and conferences as requested by the Corps Officers. 
  • Development of Community Programs 
  • Maintains knowledge of current and future social service trends and assists The Salvation Army in development and improvement of programs. 
  • Responsible for the development and search for funding of new community programs with the support and supervision of the corps officers.


  • Other Duties 
  • Assists the corps officers in general office work including, but not limited to: opening/closing the building, answering the phone, counting donations, assisting with presentations (i.e. United Way, Advisory Board, community functions), assisting with social services section of annual budget, overseeing volunteers and helping to maintain building cleanliness. 
  • Networking
  • Maintain awareness of services provided by other local social services agencies, actively seeking resources for clients through those agencies.
  • Cooperate with efforts of other community agencies to coordinate services and to communicate about difficult cases, assuring that valid client information releases are on file when appropriate and necessary.
  • Support the Corps’ efforts to approach clients from The Salvation Army’s holistic approach put forth in the local Corps Vision Statement.
  • Participate in internal committees and conferences as requested by the Social Services Director or Corps Officer. 
  • Recordkeeping and Reports
  • Maintain files on all clients interviewed and/or served, including a description of the presenting problem, the worker’s assessment of client needs, and record of assistance given or action taken, i.e. the intervention plan.
  • Maintain statistical information on services provided and outcomes achieved.
  • Provide information needed for monthly and/or quarterly reports to unit Administration. 
  • Other Responsibilities
  • Demonstrate a commitment to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation.
  • Other duties that the Corps Officer needs
  • duties of this position.  Hours may vary for holiday programming or other seasonal distribution and fundraising. 
  • Qualifications 
  • Education:                   High School Diploma required. Degree in sociology, social work, or related field from an accredited college or university preferred. 
  • Experience:                 2 years experience in social work or related field.    


  • Skills:                          Skilled in interviewing, assessing social service cases, and teamwork. Computer proficiency, especially with Microsoft Excel and Microsoft Word. 
  • General Conditions:    Compliance with criminal background investigation protocol. 
  • General Information: 

                                      The normal hours of Emergency Assistance Program operation are 8:30 a.m. to 4:00