The Salvation Army - Central Territory

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Case Manager - Home 2 Stay Program

Case Manager - Home 2 Stay Program

Job ID 
# of Openings 
Job Locations 
Social Services
Regular Part-Time

More information about this job



Part time flexible day hours.


MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

SUMMARY:  Provide Case Management services to program participants of the Salvation Army’s permanent supportive housing program. 


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other similar and related duties may be assigned.

Case Management:

1.Conduct intake interviews with program applicants and present referral information at intake meetings.

2.Complete intake/discharge documentation.

3.Create and maintain a file on each program participant that contains all required documentation to include, but not limited to: Program Participant Agreements, Leases, case notes, correspondences, release of information, background checks, budgets, credit reports, referral information.

4.Meet with program participants in their home and monitor progress related to goals on the Individual Service Plan.

5.Complete accurate Case Notes within 24 hours of contact with program participant or any individual or agency that provides services to the program participant. 

6.Complete Individual Service Plan within first 30 days of intake and every six months following the initial service plan.

7.Complete Resource Assessment and provide service recommendations within 30 days of program participant’s intake. 

8.Complete the Global Appraisal of Individual Needs – Short Screener (GAIN-SS), if appropriate, on each program participant, make appropriate recommendations and track follow through. 

9.Educate and refer program participants to appropriate community agencies such as crisis intervention; legal advocacy; counseling agencies for medical, mental, physical, social and educational needs.

10.Identify and assist program participants in accessing entitlements, resources, information, and referrals for identified income needs.

11.Provide crisis support, intervention and supportive counseling.

12.Provide after care for program participants who successfully completed the program.

13.Review program participant files to assure documentation completion and participate in quarterly file reviews.

14.Attend and participant in weekly Multi-Disciplinary Team meetings.

15.Present program participants at Multi-Disciplinary Team meetings at a minimum of one time every 90 days.

16.Attend and participate in weekly Intake meetings.

17.Attend and participate in weekly Supervision meetings with Housing Director.

18.Act as an advocate for program participant with community agencies.

19.Follow program emergency procedures.

20.Carry and respond to the on-call phone in Housing Director’s absence. 

21.Partner with the Program Director in development and review of program participant’s individualized service plan.

Program Development:

1.Assist in the identification of program goals. 

2.Implement and monitor policy/procedures. 

3.Participate in Quality Assurance and Utilization review activities.  


1.Maintain program participant files. 

2.Submit statistical information and program reports to the Housing Director, as requested.

3.Complete incident reports when needed. 

4.Maintain and update program participant documentation on the Homeless Management Information System (ServicePoint). 

Staff Development: 

1.Attend and participate in staff meetings and mandatory in-services (12 in-service hours required annually) or view the videos in a timely manner (30 days.) 

2.Demonstrate the ability to work with a diverse population. 

3.Demonstrate ability to utilize behavioral intervention/management techniques. 

4.Attend training and abide by Safe From Harm guidelines and procedures. 

5.Participate in the Metro Area Continuum of Care for the Homeless (MACCH) through attendance at monthly general membership meetings and monthly Task Force meetings of individual’s choosing. 

  1. Maintain current knowledge of evolving research, techniques and skills that will improve treatment/intervention with program participants.

7.Maintain current knowledge of and working relationships with community resources and social service providers.


This job has no supervisory responsibilities.


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:                                               

Bachelor’s degree in social work, psychology or related field preferred.  Two years paid full-time experience in providing services to program participant/program participants in a social service setting.

COMPUTER SKILLS:                                      

To perform this job successfully, an individual should have knowledge of Microsoft Word and Excel plus Lotus Notes or similar software.  General computer knowledge is required to access payroll, timekeeping and personal data via a web-based system.


OTHER QUALIFICATIONS: Must pass all applicable background checks.  English proficiency sufficient for communication with supervisors, co-workers, program participants and customers.  Must possess a valid driver's license from the state in which you reside.  Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.  Above average interpersonal skills to competently relate to the program participant, their families, and agencies involved. Ability to work under medium stress with multiple priorities and to respond to the program participant and their support systems in a healthy and professional manner. Ability to be self-directed to managing and coordinating a case load; providing for the needs of each program participant. Ability to formulate interventions with internal and external programs that impact the program participant and his/her ability to maintain in the community, being sensitive to the consumer’s cultural, educational and religious needs.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear.  The employee is occasionally required to stand; use hands to finger, handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl.  The employee must frequently lift and/or move up to 25 pounds. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

NOTICE:  As The Salvation Army is considered a religious organization it is exemp from Unemployment Insurance and Cobra.