The Salvation Army - Central Territory

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Residential Treatment Case Manager

Residential Treatment Case Manager

Job ID 
# of Openings 
Job Locations 
Harbor Light
Regular Full-Time

More information about this job


Follows assigned consumers through all addictions treatment programs. Coordinates the.

delivery and monitors all services provided internally or externally for the consumer.

Acts as a liaison with community resources for consumer needs. Develops individualized

treatment service plan for assigned consumers. In a collaborative environment with the

counselor and other HLC staff, develops appropriate addictions treatment goals.

Monitors consumer’s progress, documents progress of goals and all contact with clients    


  • Serves as a contact person for the consumer. Follows consumers throughout their programs/activities engaged in at HLC
  • Document all activities engaged in with, and on-behalf of, the consumer.
  • Conducts follow-up contacts based on consumer need and as required by HAP and other funding sources
  • Provide support, encouragement, confrontation and compassion to consumer as they work toward achieving their goals. Provide guidance while expecting consumer self-responsibility
  • Assure consumer has transportation as needed, (Transporting clients with company vehicle as needed)
  • Refers to other SAHL services in consultation with counselor as necessary (Example: Transitional Housing and Intensive Outpatient Therapy)
  • Refers to appropriate community resources as necessary in accordance with the treatment service plan. Assures referrals are appropriately timed with treatment progress
  • Monitors progress on consumer treatment plans established internally and externally by evaluating appropriateness of individual treatment plan and effectiveness of intervention strategies
  • Advocates on behalf of the consumer
  • Provides case work and counseling intervention for non-addictions issues, as needed and appropriate. Consistent with case manager skills, training, experience and time available: coordinate intervention strategy with SAHL counselor or other agency worker’s intervention strategy
  • Provide input and observations regarding other consumers as appropriate and sign treatment plan
  • Maintains consumer confidentiality according to Federal and The Salvation Army standards
  • Attends departmental and agency staff meetings as scheduled. Participate in planned in-service training programs
  • Maintains certification by meeting certification requirements
  • Develops and conducts educational classes as assigned
  • Works assigned overtime hours as directed to ensure coverage of facilities operations and approved by supervisor



Education:      Bachelor’s degree in Social Work or Psychology preferred. Consideration given to those with knowledge and training in the addictions field and who are certified but do not have a bachelor’s degree.


Experience:    Need to be capable of leading educational groups, interviewing and interacting with people comfortably, with warmth, understanding, acceptance, empathy and compassion.


Certifications:     Certified by ICAADA or any other addictions certifying body expected. Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard. You may be expected to obtain a Chauffeur’s license.


Skills/Abilities:     Ability to speak, write and understand English in a manner sufficient for effective communication with leadership, staff and consumers.