The Salvation Army - Central Territory

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Case Manager

Case Manager

Job ID 
# of Openings 
Job Locations 
US-MI-Grand Rapids
Social Services
Regular Full-Time

More information about this job


Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

WMNI Vision Statement

We envision an army, united in its dedication to boldly follow where God leads, maximizing every opportunity to reach out in love with the life changing of the Gospel of Jesus Christ.


The Turning Point Case Manager effectively manages a caseload of up to 30 clients who have participated in intensive stablization or detoxification services. This worker operates under a strengths based approach to interview clients, develop case plans for after care and follow continued care appointments. The case manager provides social service assistance to eligible clients and serves as an advocate for the client in order to acquire services that will enable the client to achieve their goals.



Key Responsibilities:


Client Engagement

Case Planning

Coordinating services to meet client needs

Networking with other service providers

Record keeping and reports

Serve as a back-up Access Coordinator

Other duties as assigned


Specific Functions:


Client Engagement:

  1. Greet clients and establish rapport. Approach clients and colleagues with an open and professional stance, showing respect for each person.
  2. Demonstrate understanding of how to view clients as partners in the assistance process and as experts in their own lives.
  3. Work to strengthen client sufficiency and empower clients to become more independent of emergency services.
  4. Through relationship, develop and promote recovery and referral sources.
  5. Personally schedule appointments for customers accommodating the schedulng needs of customers as available and appropriate.
  6. Perform follow up calls to verify appointments and follow through referral agencies.

Case Planning:

  1. Facilitate the case management of individuals utilizing the Pathway of Hope guidelines in accordance with the continuing care plans.
  2. Utilizing a strengths-based perspective, work with participants to establish client directed goals and person centered plans.
  3. Assess the client's stage of change regarding identified goals and provide stage appropriate support.
  4. Using medical and clinical assessment, make aftercare plan addressing all identified needs.
  5. Establish an intervention plan and provide referrals as appropriate.

Coordinating services to meet client needs:

  1. Based on the case plan, provide assistance through internal resources and make referrals to outside resources as available and appropriate.
  2. Link clients with resources and coordinate services in order the help clients achieve identified goals.
  3. Support and encourage the development or expansion of a healthy social support network for the client.
  4. Interview customers and assess needs for financial assistance for related needs. Determine eligiblity and document as required.
  5. Address customer needs, providing timely service and resolution to crises.
  6. Listen for and assess for other needs including food and clothing, emotional and/or spiritual support, and/or other needs presented in the interview.

Facilitate Recovery Groups:

  1. Plan and run groups related to stages of change, resource management or aftercare planning.

Networking with other service providers:

  1. Maintain working relationships with community agencies to stay abreast of current trends and resources available.
  2. Maintain awareness of services provided by other local social service agencies, actively seeking resources for customers through those agencies for the provision of comprehensive services.
  3. Cooperate with efforts of other community agencies to coordinate services and to communicate about difficult cases, assuring that valid customer information releases are on file.
  4. Maintain knowledge of service trends and provide insight and feedback to assist The Salvation Army in development and improvement of services.
  5. Participate in monthly regional group meetings facilitated by the Division a minimum of four times every six months.

Recordkeeping and Reports:

  1. Become fluent in the use of Salvation Army Medical Records software.
  2. Maintin records and reports in a timely fashion, adhering to documentation required timelines.
  3. Complete and forward correspondence to all referral agencies regarding discharge and aftercare planning.

Provide back-up coverage to the Access Case Manager:

  1. Schedule and coordinate all admissions to each level of care.
  2. Manage bed utilization to ensure maximum occupancy.
  3. Contact perspective clients.
  4. Screen all potential admissions for appropriateness.
  5. Contact referrral sources to obtain assessment and authorization.
  6. Complete and forward coorespondence to all referral agencies regarding admission status of clients.




Bachelor's Degree in social work, sociology, psychology or related field from an accredited college

Current CADC license or active development plan filed with MCBAP.

A minimum of one year in social work or social service experience required, two or more years preffered.

Experience working with low-incocme populations preferred.

Skilled in effective communcation including interviewing, good listening, speaking and writing, compassion and empathy. Must have good time management and organizational skills.

Ability to assess social service cases and problem solve. Must have the ability to think critically and clearly about situations and find solutions.

Must have the ability to work collaboratively in a team and to make decisions independently based on agency policy and procedure.


Learn and adhere to The Salvation Army Social Services Code of Ethics.

Ahere to professional code of ethics as they apply to professional licensing.

Understand and adhere to professional boundaries within and outside of the organization.

Maintain client confidentiality and obtain appropriate releases of information.

Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation.

Be suppportive of the mission of The Salvation Army.