The Salvation Army - Central Territory

Returning Candidate?

House Manager (2nd and 3rd shift) - WUM Milwaukee County Emergency Lodge

House Manager (2nd and 3rd shift) - WUM Milwaukee County Emergency Lodge

Job ID 
# of Openings 
Job Locations 
Social Services
Regular Full-Time

More information about this job


Responsible for direct care and supervision of residents and property at the Emergency Lodge to ensure a safe environment for all residents


  • Monitor the facility and activities of the residents to ensure safety and location of residents at all times.

    • Assure safety and security of residents and the facility; monitor all internal and external areas of the building.
    • Manage the front desk area, including handling phone calls, mail sorting, visitors and residents coming and going from the building.
    • Check-in residents returning to the shelter after work or other approved absences from the premises.
    • Conduct intake services to include but not limited to: completing necessary paperwork , providing new residents with an overview of the program services and rules.
    • Conduct exit/discharge services, as directed to include but not limited to: exit interview, completing necessary paperwork and reporting, assist with moving residents personal property from the building.
    • Respects strict code of confidentiality regarding residents and fellow staff members at all times
    • Provide basic needs to residents, to include, but not limited to: hygiene items, laundry soap, cleaning supplies, and meals (saved hot meals, bag lunches, snack bags, medicine bags).
    • Maintain all record keeping responsibilities, including log of significant events that occurred on your shift and share with on-coming staff.
    • Inform supervisory personnel when an incident occurs and if police, EMT or other agency personnel are on the premises. Complete incident reports prior to end of scheduled shift.
    • Responsible for knowing and performing Emergency Lodge policies and procedures.
    • Enforces shelter rules uniformly and consistently.
    • Make sure rooms are ready for occupancy for residents arriving after normal business hours.
    • Conduct hourly walk-through of the entire building, including all stairwells. Document walk-through in the log book.
    • Conduct in-room, visual resident room checks at curfew and document findings in the log book.
    • Provide supervision of dining area during mealtimes, as needed.
    • Conduct breathalyzer and urinalysis tests on residents arriving after curfew, as directed by Homeless Services Director or Case Management staff or upon suspicion of drug/alcohol use.
    • Secure, distribute, and chart resident medication and medical supplies, as required.
    • Provide assistance and support to case management and program staff as requested.
    • Provide assistance to building maintenance personnel. Perform general cleaning duties throughout the building, as needed or requested, including snow removal.
    • Carries out emergency procedures to assure safety of residents and staff when required.
    • Participate in training programs and staff meetings.
    • Awareness and active support of The Salvation Army’s mission.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned.    Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.


The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.


Education: High School diploma or equivalent, with one year of college


Experience: Prefer one year of experience working with people who are homeless or low-income or who have issues with chemical dependency, mental health, domestic violence and/or sexual assault.


OR -

 Any equivalent combination of training and experience which provides the required knowledge, skills and abilities.


Licenses and Certifications: Valid driver’s license with clearance to drive from The Salvation Army’s insurance carrier.


Training:  Complete The Salvation Army’s Safe from Harm and CPI: Non-Violent Crisis Intervention training within 90 days of hire


  • Demonstrates reliability and the ability to meet changing schedules, provide coverage for holidays, coworker vacations, etc . on 1st, 2nd and 3rd shifts.
  • Demonstrates effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
  • Plans and organizes work effectively and ensure its completion.
  • Interacts appropriately with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
  • Demonstrates team behavior and promote a team-oriented environment.
  • Maintains positive relations with clients, volunteers, co-workers, staff from other agencies, agency funders, and the general public.
  • Reasoning ability to make decisions that reflect consistency with The Salvation Army Emergency Lodge mission, philosophy, policies and procedures.
  • Demonstrate de-escalation and crisis intervention techniques or be trained within 90 days of hire in Non-Violent Crisis Intervention.
  • Computer applications related to the work including strong skills in Microsoft Word, Internet and email
  • Record keeping principles and practices; correct business English, including spelling, grammar and punctuation
  • Communicate effectively; orally, in writing and over the telephone


Supervisory Responsibility:            N/A


Physical Requirements:   

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job. 


While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  


Travel: Local travel may be required throughout Milwaukee County as needed to perform certain functions (e.g., to assist with transporting residents).    


Working Conditions: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Much of this job is performed indoors in normal room temperature conditions. When the duties require being outdoors, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually low to moderate.