The Salvation Army - Central Territory

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Aquatics Manager/KROC/Chicago

Aquatics Manager/KROC/Chicago

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Regular Full-Time

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Do you want to use your skills and talents to make a lasting difference in the world?  The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.  We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.    



Aquatic Center Manager



To support the full mission of The Salvation Army the Ray and Joan Kroc Corps Community Center of Chicago exists to express the mission and ministry of The Salvation Army through a safe, enriching and sacred environment where all individuals have access to opportunities to reach their physical, intellectual, social and spiritual potential.  The Vision of the Chicago Kroc Center is to touch individuals, families and seniors of the Southside with:  Community – Wellness – Excellence – Character – Faith


As a member of the Leadership Team, this position’s duties are integral to the accomplishment of the missions and objectives of the RJKCCC.  As a result the individual in this position must be clearly aligned with the mission of The Salvation Army, in a manner such that they can both articulate and advocate for the accomplishment of the Kroc Center’s mission and vision for the community.



Aquatics Center Manager will give oversight for the development of programming and daily operations of the Aquatic areas.  This person will effectively manage and supervise all pool personnel including assistant pool managers and coordinators.




  1. As a member of the RJKCCC Management Team will give direction to the day-to-day operations of the aquatics programs and facilities.
    1. Develop programming and monitor all programs relevant to the aquatic areas.
    2. Recognize the spiritual need of individuals, which may require referral to the officer/pastor who is an ordained minister of religion.
    3. Oversee and manager the Learn to Swim program.
    4. Create and maintain an office support system that will allow for timely and accurate record keeping, including the areas of statistical reports, record of volunteer activity, accounting of expenditures, accounting of Red Cross or other certification programs and other reporting as required.
    5. Assist with the annual budget preparation of the aquatic program and facilities. Give input as needed and be available to give updates about expenditures and other fiscal matters concerning the aquatic program. 
    6. Assist with the development of rental agreements and standardized usage fees for outside groups and private instructors who wish to rent the aquatic facilities. See that all rental agreements are processed according to Salvation Army procedures.
    7. Follow and ensure adherence to The Salvation Army Policies and Procedures.
    8. Organize, develop and support of the swim team. Assure Red Cross safety standards are enforced.
    9. Work with Marketing Manager to promote program materials that attract new members and revenue.  This includes opportunities for fund raisers in each program or sponsorship so that each program can lead to self-sufficiency within the Kroc Center program finance model.
    10. Plan special events and fundraisers for the aquatics department to generate aquatics interest and support.
  2. Community Liaison
    1. Develop cooperative ventures that engage other community groups in the development of programs related specifically to the aquatic facilities of the RJKCCC.
  3. Leadership to Staff
    1. Ensure all areas have competent and trained employees, committed to the mission of RJKCCC and The Salvation Army.
    2. Give staff supervision to aquatic support staff, including instructors, coaches, life guards and clerical staff.
      1. Working in cooperation with the HR personnel, will process all hire, change, and personnel cases properly cases promptly.
      2. Review all punch details reports for staff and make sure that they are processing daily, time exception reports, absence reports, and vacation requests.
      3. Assist with all evaluations in a timely manner.
      4. Assist, maintain and update the writing of job descriptions for support staff of the aquatic program.
    3. Conduct, organize and supervise in-service training for lifeguard staff on a regular basis
    4. Maintain clear channels of communication with staff and program participates. This includes writing of internal memos, emails, weekly department meetings, work schedules and one on one discussion.
    5. Ensure that all staff is trained in Safe from Harm and proper guidelines are followed.
    6. Serve as Manager on Duty (MOD), as assigned.
  4. Meetings and Communication
    1. Work in a cooperative manner with on-site managers and directors of the RJKCCC program.
    2. Attend all scheduled staff meetings and management team meetings when required.
    3. Ensure that aquatic program staff maintains bulletin boards, which reflect appropriate information and are kept current.
    4. Work with the Event Coordinator to schedule birthday parties and of pool.
    5. Maintain an accurate calendar of events and daily schedule of the aquatic programs and facility usage both by private and on site programs.
  5. Facilities/Safe Working Environment 
    1. Maintain a safe working environment.
      1. Staff is trained on program related safety including Red Cross first aid, CPR and AED use and protocol.
      2. Report all accident and incident with proper report and communication to direct supervisor.
      3. Maintain accurate record for lifeguard certification.
    2. Develop systems that safe guard any and all facilities, supplies and equipment related to the aquatic program and facilities of the RJKCCC.
    3. Develop, refine and practice emergency evacuation plan for the aquatic area.
    4. Establish, conduct and maintain a written fire drill plan for the aquatic area.
    5. Ensure that Worker’s Compensation Staff Injuries are reported timely and according to procedure as outline in the HR Manual.
    6. Ensure that accident and incident reports are recorded and reported on a timely manner.
    7. Ensure that all equipment assigned to the aquatic facilities is maintained and properly inventoried on a regular basis. Conduct regular safety inspections of aquatic equipment.
  6. Payroll
    1. Set up schedule for your department based on the needs of your program and the approved hours and status of employment.
    2. Manage payroll by supervising, entering hours via the Kronos system and evaluating/controlling your budgeted payroll.
    3. Ensure that scheduled hours via the schedule and actual hours worked does not consistently exceed the maximum hours approved for their employee status per week.
  7. Leadership is provided for other Kroc Center projects as assigned.



  • Bachelor’s Degree in Parks and Recreation, Sports Management, Business Management or related field.
  • Minimum of five years’ experience in pool management.
  • Preferred 2 years management of a pool facility or program component with an annual budget of $1 million or more for which they were responsible.
  • WSI and/or LGT certification or obtain within 6 months of employment.
  • Have or obtain within three months, a valid Illinois Drivers’ License and insured transportation and be able to meet The Salvation Army’s requirements.
  • Possession of current certificates in American Red Cross First Aid, CPR for the Professional Rescuer and Lifeguard Training.
  • Must Be Safe from Harm certified within 30 days of hire.
  • Be CPO certified or equivalent within 90 days of hire.




A strong commitment to promote the mission of The Salvation Army with a passion for seeing the integration of Christian faith and services in a community center setting.


A philosophy of education and child development which is consistent with that of the RJKCCC and The Salvation Army



A demonstrated ability to manage projects, priorities and programs in a constantly changing environment.


A communication and management style that exhibits the principles and values of the Salvation Army.


A leadership style that fosters team relationships to accomplish objectives and solve problems and crisis in a professional manner.


A service orientation; anticipating and responding to the needs of clients, employees and management.   


The demonstrated ability to speak before groups with poise and enthusiasm.  Must be able to effectively communicate in English.


The ability to work with children, parents, and staff in a capacity of leadership, counseling and education. 


The ability and desire to provide the safest environment possible.


Train, schedule and supervise a lifeguard staff.


The demonstrated computer skills and competency with Microsoft Word, Excel, PowerPoint, Lotus Notes and emails.



An extensive knowledge of large community centers offering a wide variety of programs and services.


The knowledge of how to relate to children and adults in a manner that displays a sensitivity to their needs and a respect for their worth as individuals.


An understanding of children’s educational and recreational needs, and appropriate positive discipline methods.


An understanding of how to supervise staff and participants of varying education levels and diverse cultural backgrounds.


An understanding of an aquatic operation.



This individual will only commit Army resources that have been allocated or approved;


This individual will keep the RJKCCC Administrative Staff and Athletic Director abreast of all critical issues and decisions relating to his/her area of responsibility.


This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position and accurately represent the mission of the RJKCCC and The Salvation Army.  


In conducting the duties of this position this individual will not fail to support the mission of The Salvation Army or to accurately represent the mission or teaching of the Salvation Army.  This person will not sign any agreements or contracts on behalf of the Salvation Army.



This position is required to do moderate physical work.  In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.  They are also required to do swimming activities from time to time and lift swimming equipment that can be heavy.  At times they will be expected to participate in community center activities.  The work environment for this position includes a community center environment with a medium to high noise level.  This employee may be required to drive on occasion.  Must be able to lift and carry 40 lbs.  Qualified individuals must be able to perform the essential duties of the position with or without accommodations.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.  The Salvation Army will attempt to satisfy requests as long as the accommodations needed are reasonable and no undue hardship would result.



Grade Level:     Exempt  Regular Full-Time