The Salvation Army - Central Territory

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Birthday Party Specialist/KROC/Chicago

Birthday Party Specialist/KROC/Chicago

Job ID 
2017-2370
# of Openings 
999
Job Locations 
US-IL-Chicago
Category 
Sports and Recreation
Type 
Regular Part-Time

More information about this job

Overview

DOING THE MOST GOOD

 

Do you want to use your skills and talents to make a lasting difference in the world?  The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.  We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.    

 

 

POSITION TITLE:                             Birthday Party Specialist       

 

LOCATION/DEPT:                            Ray & Joan Kroc Corps Community Center

 

REPORTS to (TITLE):                      Events Sales Associate

 

MISSION

The Salvation Army Ray and Joan Kroc Corps Community Center of Chicago exists to express the mission and ministry of The Salvation Army through a safe, enriching and sacred environment where all individuals have access to opportunities to reach their physical, intellectual, social and spiritual potential.  The Vision of the Chicago Kroc Center is to impact individuals, families and seniors of the Southside while building community, promoting excellence, motivating wellness, teaching character, and encouraging faith.

 

OUTCOMES

The Birthday Party Specialist ensures that guests receive excellent customer service for their birthday parties providing revenue for the Kroc Center and increasing membership sales.

Responsibilities

ESSENTIAL  DUTIES and RESPONSIBILITIES:

  1. Provide excellent customer service.Provide prompt service, ensuring party preparations are in place before guests arrive.
    1. Set-up and decorate for parties.
    2. Ensure that guest is delighted and will want to return.
    3. Resolve any guests concerns in a prompt, professional manner – in regards to, but not limited to, service, pricing, program planning, and product quality.
    4. Coordinate activities during birthday party.
    5. Ensure party waivers are received and followed.
  2. Ensure that food preparations are made for birthday party.Know and follow food handling procedures.
    1. Know how to operate all equipment and provide fresh, hot, and delicious food for
    2. our guests per Health code and Center policy.
    3. Maintain all concession areas in a neat and clean fashion.
  3. Be knowledgeable of membership packages and promote sales to first time visitors.
    1. Be knowledgeable of overall programs at Kroc Center.
    2. Promote participants to the next level of involvement.
  4. Provide proper input of all sales and data into the point of sales system.
    1. Manage cash drawer including preparation of deposits.
    2. Record all necessary statistical data.
  5. Clean-up and properly close facility, products, and receipts.
  6. Other duties as assigned.

 

SUPERVISION RECEIVED

Under general supervision of the Events Sales Associate with some freedom to plan, schedule and carry out responsibilities.

 

PERFORMANCE MEASURES

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

Qualifications

EDUCATION/ EXPERIENCE

  • High School Diploma or GED.
  • Hospitality training is preferred.
  • 2 years experience in the hospitality or customer service field. 
  • Experience with a computer is preferred.
  • First Aid and CPR Certificates.
  • Must be Safe from Harm certified within 30 days of HIRE.

 

COMPETENCIES

  • Excellent interpersonal and customer service skills.
  • Creative and enthusiastic personality.
  • Demonstrated ability to use initiative and be a self starter.
  • An attention to detail.
  • A positive attitude and the ability to be flexible in light of changing job situations/priorities.
  • An ability to work in a loud environment.
  • Safe From Harm Training with 30 days.
  • A willingness to promote the mission of The Salvation Army.

 

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position is required to do light to moderate physical work.  In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.  At times this employee is required to drive and lift up to 40 pounds.  The work environment for this position includes a community center service environment.

 

Position RankingNon Exempt-  Part-Time