The Salvation Army - Central Territory

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Cafe Fast Food Attendant/KROC/Chicago

Cafe Fast Food Attendant/KROC/Chicago

Job ID 
2017-2369
# of Openings 
999
Job Locations 
US-IL-Chicago
Category 
Food Services
Type 
Regular Part-Time

More information about this job

Overview

DOING THE MOST GOOD

 

Do you want to use your skills and talents to make a lasting difference in the world?  The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.  We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.    

 

 

POSITION TITLE:                 Café Fast Food Attendant

 

LOCATION/DEPT:                Ray & Joan Kroc Corps Community Center

 

REPORTS to (TITLE):          Food Service Manager

 

MISSION

The Salvation Army Ray and Joan Kroc Corps Community Center of Chicago exists to express the mission and ministry of The Salvation Army through a safe, enriching and sacred environment where all individuals have access to opportunities to reach their physical, intellectual, social and spiritual potential. The Vision of the Chicago Kroc Center is to touch individuals, families and seniors of the Southside with: Community – Wellness – Excellence – Character – Faith.

 

OUTCOMES

The café attendant is responsible for performing a variety of duties within the café and concessions area including completing customer transactions, cleaning the food or stock areas, assisting in the kitchen area, and maintaining inventory, and other related responsibilities.  As a result superior customer service is given, revenues are increased and delivery complies with guidelines.

Responsibilities

PRIMARY DUTIES and RESPONSIBILITIES:

 

  1. Provide excellent customer service.
    1. Greets customers and take food orders.
    2. Provide information about menus.
      1. Maintains a solid knowledge of product and services available in unit.
      2. Looks for opportunity to “up-sell” products.
    3. Ensures proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating, and checking temperatures of product.
    4. Operates cash register and receives payment from customer in cash or credit card.
      1. Accurately counts and provides change to customers as required.
      2. Follows all Kroc Center customer service and cash handling policies and procedures.
      3. Assists in locating, reconciling and verifying the accuracy of transactions and operate equipment with electronic data processing.
    5. Cleans and stocks work area and customer area.
      1. Transfer supplies and equipment as needed.
      2. Receives inventory, moves/lifts food and beverage product supplies between storage and work areas.
  2. Ensure a safe and clean Work Environment.
    1. Clean and sanitizes work station and equipment.
    2. Reporting any unsafe conditions or needed repairs.
    3. Maintain and use equipment and supplies according to department standards.
    4. Follow and ensure adherence to The Salvation Army Policies and Procedures.
  3. Work cooperatively with the RJKCCC employees and guests, ensuring a high level of service.
  4. Assistance is provided on other duties as assigned.

 

SUPERVISION RECEIVED    

Under general supervision of the Food Service Manager with some freedom to plan, schedule and carry out responsibilities within established policies and guidelines.

 

PERFORMANCE MEASURES 

This individual will be evaluated on how effectively the outcomes/responsibilities of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

Qualifications

EDUCATION 

High School Diploma or GED preferred.

 

EXPERIENCE     

  • Customer service, cash handling or food service experience preferred.

 

COMPETENCIES

  • Knowledge of customer service and food preparation.        
  • Demonstrated ability to use initiative and be a self starter.
  • A flexible style that reacts to changing priorities and displays a willingness to learn.
  • Able to work as a team member and well with others.
  • Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.
  • Excellent communication and interpersonal skills.
  • A service orientation that results in excellent guest relations.
  • A responsiveness to guest’s expectations/needs/concerns.
  • Must be attentive to and work appropriately with culturally and socio-economically diverse client population.
  • The ability to work with difficult customers.
  • An ability to multi-task and remain calm under pressure.
  • An attention to detail.
  • A positive attitude and ability to be flexible in light of changing job situations/priorities.
  • Ability to follow written and oral instructions. 
  • A willingness to promote the mission of The RJKCCC.
  • CPR/First Aid/AED Certified
  • Safe From Harm Certified within 30 Days

 

POSITION LIMITATIONS

This individual will accurately represent the mission of The RJKCCC.  

 

This individual will not fail to keep the Food Service Manager informed on all critical issues relating

to his/her area of responsibility.  This individual will not fail to adhere to all Army policies and

procedures in carrying out the responsibilities of this position.

 

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position is required to do strenuous physical work.  In order to successfully perform the essential functions of this position, the employee is regularly required to use equipment and tools used in a food preparation/service area.  The employee must frequently lift and/or move up to 40 pounds.  The work environment for this position includes high activity and high noise level.  

             

Position Ranking:     Non Exempt