The Salvation Army - Central Territory

Kroc Center - Membership Assistant (Part-time)

US-NE-Omaha
Job ID
2017-2338
# of Openings
1
Category
Membership
Type
Regular Part-Time

Overview

ABOUT US

The Omaha Kroc Center redefines what a community center is all about.  This unprecedented place of gathering has an array of education, sports, faith, arts and supportive programs never before assembled in the Omaha metro. The programs, as well as the building itself, have been designed to stimulate the mind, body and spirit, to provide hope, and to transform the life of each and every member of the community.

 

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

 

RAY & JOAN KROC CORPS COMMUNITY CENTER PURPOSE STATEMENT 

Inspire people to discover their God given talents and develop their potential through artistic, educational, physical, and spiritual experiences in a Christ-centered atmosphere.

 

SUMMARY/PRIMARY PURPOSE:  The Membership Assistant coordinates the effective acquisition and retention of members, along with all tasks and systems related to processing and promoting membership in the Kroc Center.  Included is the ongoing assistance in daily support/operations of the Membership and Guest Services Departments.

 

WORK SCHEDULE:  Part-time; Sunday 1:00pm to 6:00pm, Monday-Tuesday-Wednesday 5:00pm to 9:00pm, Friday 9:00am to 5:30pm.  

Responsibilities

  • Execute the short and long-range strategy for the Membership Department in support of goals set by Administration in order to obtain Membership growth and retention.
  • Provide tours and takes the lead role in promoting membership and programming in the Kroc Center. Participate as assigned in the promotion of the center at community events.
  • Coordinate and execute member retention activities/services.
  • Provide excellent customer service, to include complaint resolution principles, practices and procedures while maintaining a positive attitude and approach.
  • Responsible for supporting and processing memberships and scholarships.
  • Responsible for assisting with analysis and reporting of membership and scholarship utilization and statistics and making recommendations for process adjustments where appropriate.
  • Acts as a subject matter expert in all systems used for membership and center operations pertaining to customers, to include training other staff and executing maintenance of databases.
  • Participate in designated staff training and professional development courses as required.
  • Follow and insure adherence to The Salvation Army Kroc Center and Guest Services/Membership policies and procedures.
  • Works in tandem with Guest Services Department. May have assigned hours or stand in for staff as Open/Close staff where necessary. Provides support for Guest Services staff and act in a Lead capacity when requested by management.
  • Plan content for regular meetings and trainings for staff.
  • Schedule is varied and includes evenings, weekends and some holidays.

MARGINAL DUTIES:  Other similar and related duties may be assigned.

 

SUPERVISORY RESPONSIBILITIES: There are no regular supervisory responsibilities, but will occasionally supervise Guest Services staff as necessary in a support capacity.

Qualifications

QUALIFICATIONS:  To perform this job successfully, and individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

 

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) and at least two (2) years of related experience working in a service environment with some supervisory responsibilities.

 

LANGUAGE SKILLS: English proficiency sufficient for communication with supervisors, co-workers, clients and customers. Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

 

COMPUTER/PROGRAM SKILLS: Beginner experience and knowledge in Accounting/Payroll and the internet.  General computer knowledge is required to access payroll, timekeeping and personal data via a web-based system.

 

CERTIFICATES, LICENSES, REGISTRATIONS: There are none for this position.

 

OTHER QUALIFICATIONS:  Must pass all applicable background checks. 

 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the ability to stand, walk, sit, use hands to finger, handle or feel; and reach with hands and arms.  This position also requires the ability to climb or balance; stoop, kneel, crouch or crawl and talk or hear.  This position requires the ability to lift up to 20 pounds. 

 

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  The noise level in the work environment is usually moderate, with multiple conversations or other sounds taking place in the vicinity. Will be asked to work in outdoor environments or other conditions on an irregular basis.

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