The Salvation Army - Central Territory

  • Correctional Counselor/Pathway Forward/Chicago

    Job Locations US-IL-Chicago
    Job ID
    # of Openings
    Program Management
    Regular Full-Time
  • Overview



    Do you want to use your skills and talents to make a lasting difference in the world?  The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.  We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.    


    POSITION TITLE:                     Correctional Counselor


    LOCATION/DEPT:                     Pathway Forward Program


    REPORTS TO:                          Shift Supervisor



    The Correctional Counselor (C.C.) is responsible for the security and safety of the facility, the resident accountability (movement) system, and the management of residents and visitors. Working under the close supervision of the Shift Supervisor on duty, the CC supports the work of Resident Advisors in their delivery of services to residents.


    Sufficient administrative support will be provided to insure that program duties are effectively achieved. The Shift Supervisor will assist the C.C. with administrative and communications skills.  Resident Advisors will provide constructive feedback to improve relations with residents.   A liaison will exist within both the Community Corrections Program and the Metropolitan Division.



    1. Monitors resident movement in and out of the facility and maintains documentation of same.
    2. Periodically conducts visual headcounts to determine location of all residents.*
    3. Manages log office procedures, including pass authorizations, medication administration and records, incoming phone after regular business hours, facility inspections and general activity in the facility.*
    4. Continuously monitors resident activities and behavior, security, and fire safety to maintain a safe, secure, orderly and clean environment. Reports all problems to Shift Supervisor and prepares disciplinary reports where appropriate. In the event of emergency, immediately notifies appropriate persons.*
    5. Supervises admission of visitors and enforces the facility’s visiting rules, policies, and procedures.*
    6. Assists with the intake and orientation of new residents.*
    7. Counsels clients regarding personal crises and adjustment problems. Reports concerns of interest to Resident Advisors.*
    8. All other duties as assigned.

    *Essential duties under the Americans with Disabilities Act



    This position requires frequent interaction with the Security Services Supervisor, Resident Advisors, and Program Manager/Operations. There is extensive contact with the public during visiting hours. In addition, this individual relates to a large and diverse number of people inside and outside the Salvation Army. In these contacts, the individual acts as a representative of the Army and its mission.



    This individual will receive supervision from the Shift Supervisor. Other staff, particularly, Resident Advisors, will provide guidance on a case-by-case basis. There is some freedom to plan, schedule and carry out responsibilities, within established policies and guidelines.  




    • A high school diploma is required. An A.A. degree in Criminal Justice or a similar field is preferred.
    • Experience in providing security and social services support is required—one year for persons with an A. A. degree and three years for those without.



    • Ability to interact well with persons under stress and to defuse potential violence.
    • Strong support for the mission of community corrections and an understanding that this is not a law enforcement position.
    • A calm demeanor and solid judgment.
    • Excellent communication and interpersonal skills, using diplomacy and good judgment.
    • Demonstrated ability to use initiative and be a self-starter.
    • An attention to detail.
    • A positive attitude and the ability to be flexible in light of changing job situations/priorities.
    • Supportive of the mission of The Salvation Army.



    This position is required to do light physical work. 


    In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.  


    The work environment for this position is a residential environment with a low to moderate noise level.



    Non-Exempt/ Full-Time



    The Salvation Army is an Equal Opportunity Employer


    Applicants with disabilities may contact us at (773)725-1100 or for additional information or assistance with the application process.


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