The Salvation Army - Central Territory

Returning Candidate?

Outpatient Manager/Harbor Light/Chicago

Outpatient Manager/Harbor Light/Chicago

Job ID 
# of Openings 
Job Locations 
Adult Rehabilitation
Regular Full-Time

More information about this job



Do you want to use your skills and talents to make a lasting difference in the world?  The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.  We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.



Outpatient Manager



To provide each client with positive, professional and quality service; always promoting respect dignity and fairness to each client; while making appropriate referrals which will assist clients in reaching their maximum level of independence.



Quality programming, organized staffing, effective client treatment, cooperative working relationship within and outside the agency




Assumed over-all management of outpatient services which includes:

Staff Management:

  1.   Supervise the Intensive Outpatient Program (IOP), Outpatient Program (OP), Aftercare and Transitional Jobs Program.
  2.  Supervise and assist staff in clinical matters and responsibilities.
  3. At times observe clinical group and/or individual sessions to evaluate staff knowledge and practice, professional conduct and curriculum effectiveness.
  4. Provide recommendations on hiring, promotions, disciplinary action and discharges.
  5. Participate in the monthly management meeting, Clinical Review Board, conduct clinical group staff meetings and individual supervision meetings.
  6. Complete annual performance reports for staff.
  7. onitor efficient ways of utilizing staff time and when needed changes are planned and executed upon approval.
  8. Ensures that monthly program census is accurate, meet projections and is submitted on a timely manner.
  9. Staff training needs are assessed; training opportunities and resources are recommended.

 Client Management: 

  1.  Assigns cases to clinical staff.
  2.  Participate as a team member and when needed provide direct services to clients (i.e., intake assessments, individuals and/or group counseling.
  3.  Treatment provided is overseen according to individual treatment plans within current policies and procedures.
  4.  Ensure that case files are up to date and maintained in accordance with agency and DASA standards.
  5.  Network with current and prospective referral sources and other community agencies to ensure the needs of the client are met.



  1. Monitor programs that vary between morning and evening hours. Must be able to work a minimum of two days in the evening.
  2. Program development with other staff is initiated and coordinated; plans may be delegated to be established by others in accordance with the program goals; planning results are reviewed for approval, and changes are recommended whenever necessary.
  3. Responsible for monitoring program expenditures and work within the allotted program budget.
  4. Monitors and assists in the implementation of the Annual Quality Improvement Plan.
  5. Ensures that all program reports are accurate and forwarded to the Director of Clinical Programs on a timely basis.
  6. Comply with agency policies and procedures.
  7. Participates in agency fundraising efforts.
  8. Participates in committees for special tasks such as in-service training and program evaluation, and his/her assigned work is carried out within established time frames.
  9. Record keeping and reporting functions are performed and sent to funding sources accurately and promptly.
  10. Cooperative and professional relationships are maintained with network agencies and other health facilities through related contracts and network meetings to ensure staff and client needs are met.
  11. All other duties as assigned.



  • Position requires a Master’s degree in Social Sciences, Social Work is preferred.
  •  Be a Licensed Professional Counselor (LPC) or Licensed Clinical Professional Counselor (LCPC) or Licensed Clinical Social Worker (LCSW) or CADC.
  •  Must have at least two (2) years management experience in the substance abuse field.





A strong commitment to the mission of The Salvation Army and an appreciation of faith-based service organizations.



An excellent attention to detail, procedures, processes and policies.


A demonstrated ability to manage projects, priorities and programs in a constantly changing environment.


Excellent supervisor skills (i.e., team building and coaching skills, with the ability to lead, encourage and train staff).


Proficient in communicating accurately and effectively in both verbal and written correspondence, predominately English.


Must be knowledgeable and able to utilize group dynamics.


Flexible to adapt to schedules and work load to meet the needs and demands of the program.


A communication and management style that exhibits the principles and values of the Army as well as fosters team relationships and effectively communicates information.


A flexible style that also displays a willingness to learn.


Able to work as a team member as well as individually.



Must be familiar with DHS regulations (2060 & 2090), DMS-V, and ASAM placement criteria.


Must have clinical experience in substance abuse and co-occurring disorders and familiar with the managed care environment.


Have an understanding of the effects drugs and alcohol in the individual, family and society.


Have an understanding of treatment strategies that are acceptable to clients and are based on evidence based practices.


Possession of a valid Illinois driver’s license and willingness to use personal vehicle in course of employment.


“Hands on” knowledge of how to effectively work with diversity in the workplace.



The backgrounds of the clients served by The Harbor Light Program can manifest a variety of inappropriate behaviors.  When this occurs, employees are to respond within the context of the treatment environment of the site.  Employee conduct (actions, dress, etc.) and interactions (conversations, written communications, etc.) with clients must also be within the treatment environment of the facility.    



This position is required to do light physical work, must be able to walk up two flights of stairs and lift up to 25lbs.


In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.


 The work environment for this position includes an office environment with a low to high noise level. 


It is possible the person may have to use defensive techniques with aggressive clients.  Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.