The Salvation Army - Central Territory

Donor Relations Associate

Job Locations US-MO-St. Louis
Job ID
# of Openings
Regular Full-Time



Join a team that is devoted to "Doing The Most Good".  The Salvation Army is looking for an individual who would like to apply their experience and skills to fill our Donor Relations Associate position.  This is a full-time exempt position that comes with a great benefits package which includes medical, dental, and life insurance, 13 paid holidays per year, vacation time, sick time, personal time and is eligible for participation in the company funded pension plan after one year of service.  The starting pay for the Donor Relations Associate position will be in the range of $40,000 to $50,000 per year.


The primary purpose of the position is to coordinate the cultivation, solicitation, and stewardship efforts for Tier-C ($1,000 to $4,999) donors through strategic communications, mission-driven donor experiences, and personalization that result in continual and increased giving. Incumbents also will partner with leaders, colleagues, and members of the Development Department in a range of activities to achieve DHQ fundraising goals.


Essential Duties and Responsibilities:


This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties and responsibilities that follow:

  • Meets regularly with Senior Donor Relations Director or other designated leader for accountability discussions regarding strategy and moves.
  • Manages a portfolio of approximately 250-500 of the organization’s Tier-C giving prospects/donors as follows:
    • Cultivates relationships by updating, appreciating, and asking donors to deepen their partnership with The Salvation Army, including solicitation of gifts.
    • Executes strategy through phone, email, postal service, social media and customized notes/correspondence.
    • Engages in face-to-face communication with giving prospects/donors on a limited number of accounts that qualify at the highest level within the tier.
    • Captures new information regarding donor’s interests, relationships, life events, and capacity for philanthropic giving; enters information into the donor’s database record.
    • Identifies triggers regarding high capacity potential for referral to leadership.
    • Stewards donors who have reached their maximum giving potential.
  • Learns and stays current on The Salvation Army's programs and projects and effectively communicates the mission to donors.
  • Conducts oneself in a professional, friendly, and truthful manner when dealing with donors.
  • Works collaboratively with the Donor Relations Directors, Senior Donor Relations Directors, and others as appropriate in Development to identify major gift donor prospects among Tier-C donors.
  • Engages with front-line fundraisers to assess the need for materials that ‘tell the programmatic story’ of Salvation Army service as a means to encourage giving; helps develop collateral to align with donor’s/prospect’s interests.
  • Assists with logistics and collaborates with team members and volunteers within budget to implement touch points, events and activities.
  • Responds with urgency to the needs and requests of others, internally and externally, and ensures a high degree of responsiveness to all donors regardless of giving level.
  • Keeps leadership informed on critical issues impacting areas of responsibility in a timely manner.
  • Adheres to The Salvation Army's policies and procedures in carrying out job duties.
  • Executes other duties as assigned.

Working Conditions:

The majority of work activities are performed in an office setting and in the residences or work locations of donors and prospective donors.  There are normally no hazardous or significantly unpleasant physical working conditions.  The position requires occasional local travel, primarily using one's personal vehicle or one provided by TSA, to visit donors, prospective donors and other relevant contacts within the Division.


Preferred Experience, Education and Knowledge:

  • Bachelor’s degree preferred or three-five years of relationship building or related experience in lieu of degree.
  • Experience in managing a portfolio, goals-based fundraising and/or direct solicitation is a plus.
  • Experience or familiarity with working in a complex non-profit organization with many departments, programs and fund raising priorities is desirable.
  • Familiarity with issues of fundraising, general professionalism and workplace ethics.
  • Understands and can apply basic mathematics including addition, subtraction, multiplication, division, fractions and percentages.

Required Skills and Capabilities:

  • Ability to interact and work well with a variety of people in a dynamic and diverse work environment.
  • Able to adapt and show flexibility in response to changing job situations and priorities.
  • Goal-oriented and driven to make a difference; proven ability to meet/exceed expectations.
  • Collaborative and cooperative team player who can work well with others to achieve goals.
  • Self-directed; ability to take initiative and work independently in a fast-paced work environment.
  • Able to manage confidential information with an appropriate level of discretion.
  • Detail-oriented with a strong focus on quality and accuracy.
  • Strong interpersonal skills; ability to use tact, diplomacy, empathy, emotional intelligence, and situational awareness to foster positive interactions.
  • Ability to build and maintain positive relationships with diverse individuals, including donors, volunteers, colleagues, and organizational leaders.
  • Good judgment and problem solving skills; analyzes available information to draw sound conclusions.
  • Computer literacy including proficiency in Microsoft Office products (Word, Excel, PowerPoint) and CRM software (Salesforce, Microsoft Dynamics, Raisers Edge) or similar customer management software.
  • Above average written and oral communication skills including ability to make well organized and impactful presentations, proposals and marketing materials.
  • Strong organizational skills including ability to manage multiple projects and competing priorities efficiently, follow through and meet deadlines.
  • Ability to conduct oneself with a high level of professionalism and composure in a variety of challenging and/or stressful situations including dealing with conflict.
  • Able to support and promote the mission, values and charitable work of The Salvation Army through one's professional actions, behavior and encounters with others.

Additional Requirements: 

  • Passing TSA’s background check and drivers’ qualification (valid Driver's License/MVR clearance).
  • Ability to travel in community and throughout the Division.

The Salvation Army, as a religious organization, is exempt from participation in federal and state unemployment insurance programs.


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