The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Kroc Center Vision Statement:

The Kroc Center provides an accessible environment that enriches the lives of everyone in our community by providing opportunities for holistic individual success.

The Vision of the St. Joseph County Kroc Center is to:

Where people learn, grow, and succeed.

Our Core Values

Joy, Excellence, Team Player, Service, Christ-likeness

The Welcome Desk Lead will provide support to the Membership Manager for oversight of daily operations of the Welcome Desk and the Welcome Desk Associates.  Responsibilities include assisting in welcome desk operations, kiosk and POS operations, customer relations, oversight and management of cash handling, implementation of all Kroc sales, scheduling and supervision of the Welcome Desk. This position is a key member of the Strategic Planning & Development team and serves under the direction of the Membership Manager. 

The Welcome Desk Lead must have excellent inter-personal skills and a love for people and problem-solving. This position is a key direct line position and requires the person to be unflappable and keen showing Christian hospitality at all times.

• Assist in management of daily operations of the Welcome Desk; assumes lead supervisory role in absence of Membership Manager. 
• Assist in management of all Welcome Desk Associates. Recommend various personnel actions to the Membership Manager, including discipline, staffing, employee feedback, training needs, etc.
• Assist in development and implementation of all welcome desk processes and procedures.
• Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality.
• Responsible for POS transactions and cash handling procedures at the Welcome Desk.
• Responsible for all back-end data entry into CCMS software.

1. High school diploma or GED equivalency.  College degree preferred.  Minimum of three years’ experience working in customer service and cash handling related industries.
2. Must have excellent computer skills; experience in working with Microsoft Office products, cash handling, and register sales.  Computer database application experience helpful.  Ability to use new software programs with basic training.
3. Must have command of the English language and possess excellent verbal and written communications skills.
4. Must comply with all applicable business, employment and copyright laws.
5. Must uphold and enhance public appreciation and trust for the fitness industry.
6. Maintain the confidentiality of all client information.