The Salvation Army - Central Territory

Dispatcher/Shield of Hope/Chicago

Job Locations US-IL-Chicago
Job ID
2020-16245
# of Openings
3
Category
Social Services
Type
Regular Full-Time

Overview

DOING THE MOST GOOD

Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need. We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.

 

POSITION TITLE:             Dispatcher

 

LOCATION/DEPT:            Mobile Outreach – Homeless Services

 

REPORTS TO:                  Program Director

 

FLSA CATEGORY:             Non-Exempt

 

STATUS TYPE:                 Full-Time

 

 

DEPARTMENT MISSION

To support the full mission of The Salvation Army by providing compassionate, professional service to individuals and families experiencing homelessness and seeking shelter services and other resources in a team-focused manner.  

 

OUTCOMES

Dispatcher provides accurate and effective communication to multiple level personnel to provide direct service to the clients. This individual works rotating shift assignments in accordance with maintaining an operational 24-hour facility.

Responsibilities

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Program/Administrative Duties
    1. Receive and route non-emergency 311 requests for assistance and determine the nature/urgency of calls.
    2. Initiate personnel action and maintaining close contact with field teams to monitor response and needed support requirements.
    3. Assist in training of other dispatchers during onboarding process.
    4. Prepare unusual incident report and/or program violation reports as needed and/or warranted.  Distribute to designated personnel.
    5. Inform Program Director and the shift staff of program violations that threaten the life, health, safety intervention (to include emergency services personnel). Contact 911 as needed to immediately address a crisis.
    6. Maintain confidentiality of client information (verbal/written).
    7. Perform data entry in HMIS.
    8. Attend designated training when necessary.
    9. Perform general office task including reading daily emails, handling incoming/outgoing phone calls (directing calls to appropriate staff) in a courteous and professional manner and other related duties.
  2. Other Duties
    1. Provide assistance in ensuring coordinated efforts with other areas, as assigned.
    2. Attend staff meetings as required.
    3. All other duties as assigned.

Qualifications

EDUCATION/EXPERIENCE

  • High School Diploma/GED Required, Associate Degree preferred.
  • 2 years’ relevant work experience.
  • Valid driver’s License required

COMPETENCIES

  • Good communication and interpersonal skills.
  • Knowledge of or a willingness and aptitude to learn the concepts involved with serving low-income families.
  • Demonstrated ability to use initiative and be a self-starter.
  • An attention to detail.
  • A positive attitude and the ability to be flexible in light of changing job situations/priorities.
  • A commitment to uphold and promote the mission of The Salvation Army and an appreciation of faith based service organizations.
  • An ability to work with confidential material.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position is required to do light physical work and must be able to walk up three flights of stairs at a time and lift up to 35lbs. Push and pull objects up to 50 pounds. 

 

In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.   

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