The Salvation Army - Central Territory

Mobile Outreach Manager/Shield of Hope/Chicago

Job Locations US-IL-Chicago
Job ID
# of Openings
Social Services
Regular Full-Time



Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need. We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.


POSITION TITLE:             Mobile Outreach Manager


LOCATION/DEPT:            Mobile Outreach – Homeless Services


REPORTS TO:                   Program Director


FLSA CATEGORY:             Non-Exempt


STATUS TYPE:                  Full-Time



To support the full mission of The Salvation Army by providing compassionate, professional service to the families residing at the Emergency Homeless Assessment and Referral Center  and the community in a team-focused manner with the entire Emergency Homeless Assessment and Referral Center staff.



Mobile Outreach Manager provides consistent stability and safety to the program through direct service to the clients. This individual works on multiple shifts and is responsible for the overall operation and supervision of staff during the shifts worked.  This service includes professional interactions, distribution of basic supplies, communicating with donors, service providers and the community, and offering support to the Program Director and Case-managers. This individual is responsible for assisting the Program Director with the completion of designated monthly report to the funding sources.  This includes assistance with written and oral communications and while maintaining confidentiality.



  1. Program/Administrative Duties
    1. Manage day-to-day operations of program and staff to achieve specified outcomes. Will be responsible for the ongoing development of and working with new and existing protocol.
    2. Utilizes evidence based practices models such as ACT (Assertive Community Treatment), Trauma Informed Models and Motivational Interviewing.
    3. Provides supervision, training and oversight of staff with the assistance of the Mobile Outreach Coordinators.
    4. Serves as the lead contact, interface with DFSS, 311 staff, and local partnering agencies.
    5. Prepare unusual incident report and/or program violation reports as needed and/or warranted.  Distribute to designated personnel.
    6. Inform Program Director and the shift staff of program violations that threaten the life, health, safety intervention (to include emergency services personnel). Contact 911 as needed to immediately address a crisis.
    7. Maintain confidentiality of client information (verbal/written).
    8. Perform data entry and/or report writing of daily and/or monthly demographics and program statistics.
    9. Attend designated training as needed.
  2. Other Duties
    1. Provide assistance in ensuring coordinated efforts with other areas, as assigned.
    2. Attend staff meetings as required.
    3. All other duties as assigned.



  • Master’s Degree preferred.
  • 5 years’ management experience
  • 2 years’ work experience working with the homeless populations.
  • Valid driver’s License required


  • Good communication and interpersonal skills.
  • Knowledge of or a willingness and aptitude to learn the concepts involved with serving low-income families.
  • Demonstrated ability to use initiative and be a self-starter.
  • An attention to detail.
  • A positive attitude and the ability to be flexible in light of changing job situations/priorities.
  • A commitment to uphold and promote the mission of The Salvation Army and an appreciation of faith based service organizations.
  • An ability to work with confidential material.


This position is required to do light physical work and must be able to walk up three flights of stairs at a time and lift up to 35lbs. Push and pull objects up to 50 pounds. 


In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC. 


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