The Salvation Army - Central Territory

Welcome Desk Supervisor

Job Locations US-IL-Quincy
Job ID
2020-14472
# of Openings
1
Category
Membership
Type
Regular Full-Time

Overview

This position is a full-time position with a generous benefits package to include health, dental, vision, life, pension, vacation, sick and holiday.  This position works an average of 40 hours a week with a schedule of 1p to 10p.  The schedule also requires 1 weekend a month and occasional holidays.

 

Welcome Desk Supervisors are responsible for providing exceptional customer service experiences and for the safe and secure day-to-day operations of the RJKCCC. Responsibilities include selling and/or verifying memberships through Point of Sale (POS) system, checking out equipment, providing information and answering questions about available programs. This position assumes a leadership role for the Welcome and Control Desk areas and takes on management responsibilities in the absence of the Membership Services Manager.

Responsibilities

  • Wait on customers, clients and members while complying with established procedures and provide great customer service to the RJKCCC community by ensuring that all customers, clients and members are given prompt and courteous service.
  • Promote the RJKCCC by giving tours and selling memberships. Promote/sell programs and special events, making insightful recommendations that reflect the needs and interests of members.
  • Receive and handle incoming telephone calls, visitors and emails in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner.
  • Maintain progressive knowledge of all programs, facilities and special events.
  • Observe and identify customers, clients and members that may be recommended candidates for scholarship. Provide assistance for scholarship application process.
  • Secure the POS area at the open and close of shift. Be responsible for maintaining the orderliness and cleanliness of the POS stations and kiosks.  Keep sales area clean and neatly arranged at all times and assist in maintaining cleanliness and neat appearance of public areas.
  • Check in and out recreational equipment and inventory equipment at the end of the day.
  • Take ownership of member/facility issues by notifying the appropriate department, staff, manager to resolve issue, or by handling simple issues personally.

Qualifications

 

Education & Certifications:              

High School diploma or GED equivalency.

 

Experience: 

At least four (4) years of work experience in a customer service position with one (1) year supervisory experience. 

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