The Salvation Army - Central Territory

Human Resources Manager/Pathway Forward/Chicago

Job Locations US-IL-Chicago
Job ID
# of Openings
Human Resources
Regular Full-Time




Do you want to use your skills and talents to make a lasting difference in the world?  The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.  We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.



POSITION TITLE:             Human Resources Manager


LOCATION/DEPT:            Pathway Forward


REPORTS TO:                   Program Director


FLSA CATEGORY:             Exempt


STATUS TYPE:                  Full-Time



The Pathway Forward program has the HR policies, procedures and systems needed to support and accomplish the mission of The Salvation Army.



A resource exists to ensure that Human Resources functions are effectively developed, implemented and evaluated.




  1. Position descriptions are current and accurately reflect duties and required competencies.
  2. Organizational structure meets the objectives of the program.
  3.  Job openings are posted at Pathway Forward with a copy sent to the HR Department at Divisional Headquarters.
  4.  Recruitment is coordinated with each department.
  5.  Retrieve applicant employment applications from iCims for processing.
  6.  Selection criteria and background check policies and procedures are maintained.
    1. As needed, consultation is provided in the selection of candidates.
    2. Territorial and Divisional policy on background checks is followed for all hires.
    3. Obtains information from prospective employees for NCIC background checks, obtain the NCIC reports, and ensure the hiring approval acknowledgment is signed. The information is then forwarded to the Program Director for submission to the Federal Bureau of Prisons.
    4. Issue vouchering letters and complete telephone reference check forms for potential employers.
    5. Background check clearances are communicated timely.
    6. References are completed and forwarded to the HR Department at Divisional Headquarters.


  1. Appropriate hiring approval is obtained.
  2. Prepare hire and termination paperwork and forward to the HR Department at Divisional Headquarters.
  3. Provide orientation for all new employees. Obtain required information following employee hiring procedures.
  4. Create and maintain employee files. Ensure each file is complete will all required paperwork.  Accurately file any documentation/correspondence obtained after hire.  Process terminated files in accordance with proper procedures.  Ensure that strict confidentiality is maintained with regards to employee files.  Oversees security of archival storage of terminated files.
  5. Complete E-Verify and submit I9 report to the HR Department at Divisional Headquarters within the required timeframe.

 Payroll/Employment Changes 

  1. Enroll new employees into the Paycor time clock.
  2. Assist with processing of payroll on a bi-weekly basis.
  3. Track and submit any change of status forms (pay changes, title changes, promotions, address changes, etc.).
  4. File approved documents received from the HR Department at Divisional Headquarters.
  5. Verify time availability for staff time off requests.
  6. Ensure that payroll authorizations for hours worked, overtime, and undocumented starting/ending times are valid.
  7. Distribute paychecks in a timely manner. Ensure all employees have direct deposit or issue bank cards.
  8. Advise administrative and supervisory personnel of initial and annual evaluations due for staff. Track and monitor the receipt of performance evaluations and ensure they are processed in a timely manner.  Submit the required documentation to the HR Department at Divisional Headquarters for processing.

Volunteer/Intern Management

  1. Track and maintain volunteer and intern data. Track number of hours volunteered or served in internship for outcome measurements.
  2. Submit background checks (BOP and THQ) for volunteers/interns.
  3. Provide orientation for all volunteers and interns.
  4. Ensure volunteers/interns sign policies/acknowledgments and receive an identification card.
  5. Maintain volunteer files.

Benefits Management

  1. Act as the liaison with the HR Department at Divisional Headquarters regarding all benefit and insurance issues.
  2. Process and maintain all benefit related documents.
  3. Employee benefit eligibility is tracked and communicated in a timely manner (health insurance, life insurance, pension etc.).
  4. All Workers Compensation claims are reported/processed and tracked timely. Claims are reported to the HR Department at Divisional Headquarters.
  5. All leaves (FMLA, PLOA) are processed and tracked. Pertinent information is communicated to the HR Department at Divisional Headquarters.

Employee Relations

  1. First point of contact for all employee related issues or concerns. Consults with and keeps the Program Director informed on all pertinent issues or problems.
  2. Establishes and maintains a positive working relationship with staff. Monitors employee morale and reports problems or issues to the Program Director in a timely manner.
  3. Investigates employee relations issues (complaints, concerns, etc.). Works with Program Director to resolve issues in a timely manner.
  4. Performance counseling occurs in coordination with the Program Director and in compliance with Divisional standards.
  5. Serves as the first point of contact for staff inquiry and problem resolution regarding payroll matters.
  6. Healthy employee relations are maintained through effective communication, solicitation of employee feedback, employee events and recognition.
  7. Disseminate pertinent information to staff as needed (open enrollment, employee handbook updates, etc.).

Data Management

  1. Complete Department of Labor AAP and Outsolve analysis data. Complete outcome measurements for audit department.
  2. Maintain an audit schedule and ensure all documents and data are complete and on file in preparation of any audit.
  3. Oversee the annual MVR review.

Other Duties

  1. Prepare Employee-of the Month letters and certificates.
  2. Meet all legal and program requirements related to the Human Resources function, including documentation, record maintenance, and reporting requirements as defined by program or administration directives, policies and directives of The Salvation Army.
  3. All other duties as assigned.



  • Bachelor’s degree in Human Resources Management or other business related field is required. Master’s Degree and PHR/SPHR or SHRM-CP, SCP Certification preferred.
  • A minimum of 3-5 years Human Resources related experience.
  • Proficient in PC-based work environments, including Word, Excel and PowerPoint.


  • A commitment to uphold and promote the mission of the Salvation Army and a dedication to achieving and maintaining a diverse, competent, and motivated workforce.
  • A demonstrated ability to manage projects and programs in a constantly changing environment.
  • A decision making approach that evaluates options, resources and outcomes in light of goals and objectives.
  • A communication and management style that exhibits the principles and values of The Salvation Army and fosters team relationships. A positive approach that builds and encourages a positive team work environment.
  • A service orientation, anticipating and responding to the needs of employees.
  • Ability to work with and manage confidential material.
  • High degree of organization and efficiency.
  • Tact, discretion, and a reputation/record of good judgment, fairness and sensitivity.
  • A very cautious attention to detail.
  • A solid understanding of the interpretation of regulations and requirements.
  • Highly developed listening and observational skills.
  • A “hands-on” knowledge of how to effectively work with diversity.
  • Ability to create systems as needed.


The Salvation Army is an Equal Opportunity Employer


Applicants with disabilities may contact us at (773)725-1100 for additional information or assistance with the application process.

EEOC Poster


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