The Salvation Army - Central Territory

Returning Candidate?

Kroc Attendant - Welcome Desk

Kroc Attendant - Welcome Desk

Job ID 
2016-1365
# of Openings 
1
Job Locations 
US-IN-South Bend
Category 
Membership
Type 
Regular Part-Time

More information about this job

Overview

The Welcome Desk Associate will provide support to the Welcome Desk Lead.  Regular Part-time.

 

The Welcome Desk Associate is responsible for creating exceptional customer services experiences. Primarily responsibilities include selling and/or verifying membership’s program registrations as well as providing facility information, answering, and routing all incoming phone calls.

 

The Welcome Desk Associate must have excellent interpersonal skills, a love for people and problem-solving. This position is a key direct line position and requires the person to be unflappable and keen showing Christian hospitality at all times.

Responsibilities

  • Key Areas of Responsibility:
  1. Provide world class customer service to the community; see that all customers, clients and members are          
  2.        given prompt and courteous service, with an attitude of Christian hospitality.
  3. Perform point of sales (POS) transactions/CCMS functions at the Welcome Desk.
  4. Perform all Welcome Desk duties.

 

  • Specific Functions:     Provide world class customer service to the community.

  

  1. Be an ambassador for the Kroc Center by giving tours, promoting the center and selling memberships.
  2. Observe and identify customers, clients and members that may be recommended candidates for scholarship. Provide assistance for scholarship application process.
  3. Maintain progressive knowledge of all programs and facilities.
  4. Enforce policies in a positive non-discriminatory manner.
  5. Attend to accidents and injuries according to Emergency Action Plan.
  6. Learn our members’ names and refer to people by name as they enter and exit the building.

 

 

 

 

       Perform POS/CCMS transactions at the Welcome Desk.

  1. Handle cash, credit cards or checks, make change and operate the Kroc CCMS software.
  2. Enter all membership information into CCMS accurately and in timely manner.
  3. Complete necessary paperwork for bank deposits and at end of shift.
  4. Maintain the orderliness and cleanliness of the POS stations and kiosks.
  5. Follow all policies and procedures for the Welcome desk and POS system

 

Perform all Welcome Desk duties.

  1. Serve customers, clients and membership.
  2. Receive and handle incoming telephone calls, greet visitors and respond to emails in a friendly and business like manner.
  3. Direct calls to appropriate program/staff in a timely manner.

Qualifications

  1. High school diploma or GED equivalency. Minimum of 1- 2 years’ experience working in customer service and cash handling related industries.
  2. Must have excellent computer skills; experience in working with Microsoft Office products, cash handling, and register sales.       Computer database application experience helpful. Ability to use new software programs with basic training.
  3. Must have command of the English language and possess excellent verbal and written communications skills.
  4. Must comply with all applicable business, employment and copyright laws.
  5. Must uphold and enhance public appreciation and trust for the fitness industry.
  6. Maintain the confidentiality of all clients’ information.
  7. Maintain a drug and alcohol free work environment.
  8. Must have, or be able to obtain within the first 30 days of employment, First Aid/CPR/AED certification.