The Membership Manager will be responsible for supervising membership staff and overseeing programs related to sales and retention. This includes developing and promoting creative marketing and membership incentive plans to increase membership growth. The manager will act as a liaison between the membership and Kroc Center administration in order to meet the service and hospitality commitment of exceeding membership expectations. The position will develop programs and events designed to retain membership by engaging each demographic in Center activities. In conjunction with this they are responsible for mentoring and leading member services staff by providing feedback and inspiration to help improve and develop stronger sales and hospitality skills.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Education and/or Experience: Bachelor’s Degree in business, marketing, publications or communications required. Minimum of 3 years of progressive experience supervising and managing multiple staff. Minimum of 3 years of experience in marketing/sales and/or communication management of facilities offering similar programs and/or services.
Skills: Excellent customer service skills and be able to communicate clearly and effectively. Ability to speak, read and write English in a manner that is sufficient for effective communication with supervisor and employees; and to perform the requirement of this job. Demonstrated ability to think independently, able to handle several projects at the same time and exercise sound judgment. Perform all duties with an awareness of representing The Salvation Army. Maintain strict confidentiality. Must be proficient in Microsoft and web based program. Demonstrated ability to effectively manage customer service through building a positive relationship with members and guests. Ability to lead and develop and retain a high capacity staff team. Ability to respond effectively to inquiries and complaints